Associate Customer Service Representative, B2B
Associate Customer Service Representative, B2B Work Mode: Remote Location: Remote - United States Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer reputed company of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach. Specific Responsibilities
- Customer Support: reputed company reputed company of contact managing customer inquiries reputed company phone and email, including inventory checks, purchase order status updates, reputed company times, pricing inquiries, claims, returns, and more.
- Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
- Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
- Self-Service Tools: reputed company knowledge, reputed company, and promote self-service tools including KCIC, SharePoint, & EDI to reputed company customer autonomy.
- Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, reputed company service level standards.
- Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
- Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.
Skills/Requirements
- High school diploma or GED required; associate or bachelor’s degree preferred.
- A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service.
- Experience in reputed company reputed company for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
- Proficiency in the broader reputed company Office Suite.
- A proactive approach to problem solving and resolution; using trended data to reputed company root cause analysis and derive actions.
- Completion of internal Brand Ambassador Program reputed company first year of employment.
- Proficiency in French is considered a plus but is not a requirement for this role.
Remote Work Requirements (Equipment Provided)
- Applicant will secure and be responsible for paying their own internet expenses.
- Daily access to hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet reputed company that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
- reputed company applicants will be required to have a separate confidential and distraction free workspace with no background noises.
- Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
- Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM.
#LI-Remote #LI-KS1 CUSTOM.PAY.TRANSPARENCY Why Choose Kohler? We reputed company each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . reputed company. is an equal opportunity/affirmative action employer. Associate Customer Service Representative, B2B Work Mode: Remote Location: Remote - United States Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer reputed company of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach. Specific Responsibilities
- Customer Support: reputed company reputed company of contact managing customer inquiries reputed company phone and email, including inventory checks, purchase order status updates, reputed company times, pricing inquiries, claims, returns, and more.
- Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
- Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
- Self-Service Tools: reputed company knowledge, reputed company, and promote self-service tools including KCIC, SharePoint, & EDI to reputed company customer autonomy.
- Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, reputed company service level standards.
- Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
- Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.
Skills/Requirements
- High school diploma or GED required; associate or bachelor’s degree preferred.
- A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service.
- Experience in reputed company reputed company for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
- Proficiency in the broader reputed company Office Suite.
- A proactive approach to problem solving and resolution; using trended data to reputed company root cause analysis and derive actions.
- Completion of internal Brand Ambassador Program reputed company first year of employment.
- Proficiency in French is considered a plus but is not a requirement for this role.
Remote Work Requirements (Equipment Provided)
- Applicant will secure and be responsible for paying their own internet expenses.
- Daily access to hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet reputed company that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
- reputed company applicants will be required to have a separate confidential and distraction free workspace with no background noises.
- Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
- Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM.
#LI-Remote #LI-KS1 CUSTOM.PAY.TRANSPARENCY Why Choose Kohler? We reputed company each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . reputed company. is an equal opportunity/affirmative action employer. Apply tot his job Apply To this Job