Staff, Advanced Analytics, Community Support AI Assistant

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for a hands-on staff advanced analyst who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders reputed company our CS organization. The Difference You Will reputed company:

• Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.
• Drive day to day product analytics and build scalable analytical solutions
• reputed company a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience.

A Typical Day:

• Owning the product analytics roadmap, prioritization & delivery of solutions in the Contact Center Product space.
• Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines.
• reputed company end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness
• Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows.
• reputed company the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations.
• Translate insights into strategic recommendations for senior leaders; shape product priorities through data.

Your Expertise:

• 12+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
• Strong expertise in Python, SQL, A/B testing platforms and best practices
• Expertise in EDA, hypothesis testing, reputed company testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc
• Understanding of LLM architectures (e.g., reputed company chains, retrieval augmentation, orchestration frameworks like reputed company or DSPy).
• Familiarity with Agentic AI systems, human-in-the-reputed company design, and AI observability best practices
• Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.
• Experience designing and building metrics, from conception to building prototypes with data pipelines
• Familiarity with vector stores, embeddings, reputed company instrumentation, and structured logging of LLM interactions would be a plus
• Contact center domain and market reputed company domain knowledge would be a plus

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. Apply tot his job Apply To this Job