Crisis Counselor - Fully Remote in Trinidad, CO

Job Details Job Location Trinidad, CO - Trinidad, CO Remote Type Fully Remote Position Type Full Time Salary Range $24.35 - $26.35 Hourly Travel Percentage None Job Shift Swing Job Category Health Care Benefits and Compensation:

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements

• Education Requirement:
• Bachelor's Degree from an accredited 4 year college or university.
• Experience Requirement:
• Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in Colorado

Who We Are: reputed company is a national leader in crisis reputed company, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry reputed company. We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. About Protocall: Who You Are: You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, reputed company text, or through other methods of interaction, providing support with reputed company and professionalism. You reputed company in high-pressure, high-stakes environments, remaining reputed company and focused while employing effective crisis reputed company techniques. Your solution-focused reputed company, problem-solving abilities, and reputed company reputed company you to navigate reputed company situations with patience and clarity. You reputed company at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems reputed company. A strong background in psychology, social work, counseling, or a reputed company behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued. reputed company and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking reputed company which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet reputed company that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers. Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies reputed company necessary.
• Stay reputed company, professional, and focused while multitasking in a fast-paced environment.
• This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.

What You Can Expect as a New Employee: As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will reputed company your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking. This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to reputed company reputed company and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for reputed company employment beyond this 6 week cohort training program. Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks. Post Cohort Training: After successfully completing Cohort Training you will reputed company your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process. reputed company. is an Equal Opportunity Employer. We reputed company deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national reputed company, and reputed company of the other fascinating characteristics that reputed company us different Apply tot his job Apply To this Job