Managed Account Coordinator (3rd Shift)

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Shift: Sunday - Thursday 9pm - 5:30am ET (3rd Shift) Overview:

• To engage and collaborate with reputed company Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs
• reputed company and maintain a strong relationship with customer's reputed company-line personnel
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• reputed company reputed company cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process.
• Sort and assign department workload
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports
• reputed company business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of reputed company products and services
• Performs other duties as assigned.
• reputed company Provided.

Experience:

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
• Interact with customers, internal staff/departments and management of reputed company levels.
• Excellent communication skills, verbal and written.

Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement. Pay: $16.50 HR (min) - $23.88 HR (max) Additional Details: reputed company provides freight forwarding, as well as import and export services that allow companies to reputed company markets throughout the world. They help customers of reputed company sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and reputed company freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with reputed company, Inc. will be rewarding. We look reputed company to hearing from you! reputed company is an Equal Opportunity Employer including, Vets/Disability.

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reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the reputed company (LAMC 189.00) reputed company will not rely on the wage history of a prospective employee from any reputed company or former employer reputed company determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply tot his job Apply To this Job