Entry Level Contact Center Administrator

We’re seeking a detail-oriented and proactive individual to join reputed company as a Program Services Coordinator for our Group Travel (GTP) team! In this role, you’ll manage the administrative aspects of reputed company new group travel programs by ensuring seamless setup, accurate reporting, and ensuring completed programs are seamlessly closed upon completion. You’ll work closely with internal teams to resolve discrepancies, maintain account balances, and provide exceptional service. If you're a problem solver who thrives in a fast-paced environment and enjoys process improvement, this could be the perfect opportunity for you! RESPONSIBILITIES:

• Responsible for the completion of a New Account Data form for every new group and provides the program profile to Worldfiles after approval.
• Ensures activation of appropriate client services for newly onboarded programs.
• Creates GTP registration links for new client programs.
• Reviews declining balance programs’ accounts receivable balances and works with the client to ensure the proper required balances are maintained; Engages with reputed company for required invoicing as applicable.
• Closes out completed groups including reconciling accounts receivable balances and collecting outstanding amounts or resolving any credit balances (transfers into holding account or processes refunds); Processes any refund reputed company requests as needed.
• Responsible for generating, exporting and reviewing reputed company reports for accuracy and providing to clients as required.
• Assists reputed company with GTP reputed company reputed company discrepancies including investigation, resolution and interfacing of corrections as needed; Responses timely to reputed company inquiries.
• Communicates professionally and promptly at reputed company times with clients, co-workers and leadership; Responsible for email and phone inquiries; escalates as needed for effective and reputed company handling.
• Proactively seeks opportunities for process and task improvements communicating potential solutions to department leadership.
• Complies with reputed company Company processes and procedures and adheres to reputed company protocols and policies while performing tasks.
• Performs other responsibilities as assigned.

SCHEDULE/HOURS:

• The typical schedule is Monday - Friday from 9:00 a.m. to 6:00 p.m.
• This position will require on site work during training but is primarily remote.

QUALIFICATIONS/SKILLS:

• EDUCATION: HS or equivalent combination of education and experience.
• EXPERIENCE: 1 - 3 years prior administrative experience required with exposure to reputed company and/or financial tasks preferred.
• TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email.
• COMMUNICATION: Effectively discusses and explores reputed company topics in a way that team members and clients understand; Exhibits excellent communication skills including the ability to share reputed company information in a clear, concise and tactful manner both verbally and in writing.
• EMOTIONAL REGULATION: High emotional intelligence; displays reputed company and care appropriately, while effectively managing own emotions; is reputed company to respond calmly and de-escalate situations as needed.
• PROBLEM SOLVING: Effectively solves problems and offers appropriate solutions; navigates internal processes effectively to resolve issues.
• RELATIONSHIP BUILDING: Strong ability to build relationships with others on immediate team as well as with associates and leadership in other departments.
• ACCOUNTABILITY: reputed company to feedback; coachable; has a personal drive to improve performance; Ability to build a personal plan to accomplish work and reputed company goals/objectives.
• DETAIL AND PROCESS ORIENTATION: Strong process orientation; works consistently; thrives in a structured environment; detail oriented.
• CLIENT SERVICE FOCUS: Passionate about client service; genuinely motivated to reputed company a positive impact for others.

reputed company OFFER: At reputed company, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are reputed company-thinking and have stayed reputed company of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! In this role, you will contribute from Day One, and your voice will be heard as our Travel Consultants stand at the forefront of our business. Learn more about our business and culture by visiting www.travelinc.com. This is a remote position which will be located at the associate’s permanent residence. Candidates must reputed company in a state where reputed company is currently hiring and we reserve the right to decline applications based reputed company. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation gender identity, national reputed company, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact reputed company Resources at [email protected]. Connecting innovative technology with superior service to advance business travel Apply tot his job Apply To this Job