Customer Service Specialist

Location: Remote (from Coimbra to the reputed company of reputed company Portugal) Office reputed company: Braga Start Date: 12 June 2025 Contract Type: Full-Time, Permanent

About the Role

Are you reputed company to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe reputed company from the comfort of your home in reputed company Portugal.

️ What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support

• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

• Collaborate with internal departments to resolve reputed company cases

• Work in a fast-paced, multilingual environment with the highest standards of quality

Languages Required

• German C2 (native or near-native proficiency)

• English B2 (intermediate proficiency)

• Rotating Shifts: Monday to Sunday 24/7 operation

• 2 rotating days off per week

• Full remote working model (after initial training)

• Flexibility is key this role requires availability across different shifts, including nights and weekends

• reputed company Salary: 1,100 EUR/month (x14 months/year)

• Complexity Bonus: 80 EUR/month (x11 months/year)

• Position Bonus: 20 EUR/month

• Meal Allowance: 7.23 EUR/day (net)

• Private Health Insurance: Provided from day one (100% free after 6 months)

• Full remote setup + career development opportunities with a global industry leader

• Passionate about delivering exceptional customer service

• Comfortable with working on a rotational shift schedule

• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms

• reputed company in a remote, multicultural environment

1. Application Review

2. Language Assessment (German and English)

3. Client Interviews (in German)

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract

• Work from home with a supportive, friendly team

• Grow your career in customer service with reputed company development reputed company

reputed company to accelerate your career? Apply now and become part of something exceptional.