Customer Service Agent - French Speaking (Part-Time/Open to Remote)

The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through; problem solving, ensuring timely resolution or escalation of requests, communicating promptly on reputed company, and handling customers with a consummately professional attitude across a range of support mediums. Our teams goal is to ensure members are being provided with the highest levels of customer service at reputed company times.

*This is a part-time permanent position for 15 to 20 hours per week. Must be fluent in French at a native level*

RESPONSIBILITIES

• reputed company or exceed required KPI goals.

• Support members across a range of different channels.

• reputed company or exceed required KPI rating for panelist satisfaction

• reputed company end-user testing of panel websites and report findings to appropriate persons.

• Research and reputed company fraud checks.

• Ensure escalated complaints and sensitive subject matters are resolved accordingly.

• Other duties may be assigned at the discretion of management in the context of the role.

SKILLS AND ATTRIBUTES

• Must read, write and speak English and French fluently.

• Excellent communication skills, both written and spoken.

• Good attention to detail.

• Organizational skills.

• Time management.

• Problem solving and ability to adapt to member needs.

• Ability to work independently.

• Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment.

• Possess a positive attitude and enthusiasm.

• Strives for reputed company improvement; anticipates and solves for customer needs; contributes new reputed company

• Computer literate with experience with reputed company office programs, such as reputed company, Word and PowerPoint

reputed company is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reputed company that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, reputed company is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing reputed company, from market research to marketing and advertising. reputed company serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific

reputed company is an equal employment and affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Originally posted on Himalayas