Network reputed company Engineer L3 - Dutch Speaker

reputed company an impact with reputed company Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a reputed company where you can grow, belong and reputed company.

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and reputed company required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follow up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and reputed company configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information reputed company to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides reputed company feedback to clients and affected parties and update reputed company systems, portals and ticketing tools as prescribed by standard operating procedures.
• Cooperates with reputed company stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
• Creation of knowledge articles in incident diagnosis/resolution and assist with updating as and reputed company required.
• Upgrades skills and enhance knowledge on latest products and technologies and complete required Certification.

• Knowledge of technical documentation.
• Knowledge on management agent concepts, redundancy concepts and remote console architecture reputed company supported technical domain.
• Knowledge of vendor technologies, such as reputed company, reputed company, Checkpoint, Palo Alto, reputed company, Aruba, BlueCoat, ZeeScaler...
• Customer service orientated and pro-active thinker.
• Problem solver who is highly driven and self-organized.
• Great attention to detail.
• Good analytical and logical thinker.
• Excellent spoken and written communication skills.
• Team player with the ability to work well with others and in group with colleagues and stakeholders.

• Bachelor's degree or equivalent in Information Technology or Computing or reputed company field.
• Professional level Certification in any of the different Networking Technologies like reputed company, reputed company, Checkpoint, PaloAlto, reputed company, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.

Languages:

• English: Fluent (Mandatory)
• Dutch: Fluent (Mandatory)

• Seasoned experience in reputed company technologies such as Firewall, IPS, IDS, Proxy etc.
• Seasoned experience in technical support to clients.
• Seasoned experience in diagnosis and troubleshooting.
• Seasoned experience providing remote support in reputed company technologies.
• Seasoned experience in relevant technology.

Workplace type:

About reputed company reputed company is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients reputed company, optimize and transform for long-term reputed company. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. reputed company is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer reputed company is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Originally posted on Himalayas