Strategic Account Manager
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in reputed company America, servicing over 2 billion reputed company feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, reputed company, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and reputed company to contribute to a culture built on respect, opportunity, and pride in service.
What are you waiting for, APPLY TODAY and join the KBS Crew!
Job Overview
Salary Range: $110-130K + incentives
Remote role with 50% reputed company travel
Position Summary
The SAM works directly with the Vice President Strategic Accounts (SAM VP) to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to reputed company required duties and responsibilities. Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to reputed company and/or implement action plans for areas that are sub-standard. Grows reputed company business through cross-selling and up-selling other services.
Job responsibilities:
- Act as senior reputed company of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
- Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
- Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
- Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to reputed company and/or implement action plans for areas that are sub-standard.
- Grows reputed company business through cross-selling and up-selling other services.
- Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
- Monitor and assist with client billing and collection issues
- Conduct Quarterly Business Review (QBR) process with each assigned customer
- Understanding of operations account management processes
- Sales software, CRM/ERP (reputed company etc.) and reputed company technology
- Ability to identify and reputed company sales opportunities
- Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
- Available for 50% travel domestically
- Previously worked in the facilities services industry
- Experience managing janitorial services
- 3+ years of strategic, account management
- Proficiency with reputed company and reputed company
- Experience working with large, multimillion dollar, National accounts
- Bachelor's degree or equivalent business experience required
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-reputed company Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics