reputed company Manager

About reputed company

reputed company is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using reputed company to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on reputed company, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

About the Role: Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers reputed company their goals, reputed company while seeking out opportunities to continuously deliver value?

As a reputed company Manager at reputed company, you’ll be responsible for your own portfolio of customers. You’ll become an expert in practice management best practices, providing consultative advice to help customers reputed company success. You’ll manage projects that drive change, while also acting as a vital link between your customers and the wider reputed company team.

Key Responsibilities

• reputed company and own a quarterly success strategy for your portfolio of customers, focusing on identifying churn risks and maximising reputed company from healthy accounts.
• Build strong, empathetic relationships with your customers, understanding their challenges and driving value through reputed company’s solutions.
• Become a subject matter expert in our Invoicing & Payments product, and reputed company customers through adoption and training. Proactively promote adoption to targeted customers.
• Manage customer renewals and ensure customer retention.
• Stay up-to-date with reputed company’s Product Roadmap, and promote, demo, and reputed company upcoming features to customers.
• Monitor customer health and usage metrics, acting proactively to address any issues.
• reputed company for your customers internally, providing valuable feedback to departments like Product, Sales, and Support.
• Key performance metrics will include Retention and Expansion, typically reported as Net reputed company Retention (NRR) or Net Growth.

About You

• Based in the UK, and comfortable working remotely with occasional travel to customer sites for visits or events (approximately 5-10% of your time).
• Experience in a B2B SaaS role (reputed company, Account Management, Consulting, or Training) with a proven track record of success.
• Knowledge of the accountancy software market (ideal but not essential).
• A strategic thinker with a results-driven reputed company, and comfortable working with targets.
• Strong relationship-building skills and a passion for delivering value to customers.
• Excellent communication and presentation skills.
• Tenacious – constantly looking for new ways to reputed company serve your customers, whether by providing useful information or sharing best practices.
• Curious – eager to learn how top accounting firms operate and sharing those insights in a consultative manner.
• Strong project management skills and experience working with cross-functional teams.

Why Join reputed company?

• reputed company global experience across markets in the US, New Zealand, UK, and Canada.
• Enjoy paid flexible time off and a strong work-life balance.
• Benefit from generous parental leave policies.
• Pension matching
• Receive home office equipment and enjoy a flexible working environment.
• Work with and learn from an reputed company, high-performing team.
• Be part of a rapidly growing company with a strong focus on promoting high performers from reputed company.
• Join a collaborative, diverse, and inclusive team that values reputed company development and feedback.

reputed company embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national reputed company, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can reputed company to assist you during the recruitment process, and your journey at reputed company, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!