Virtual Banking Site reputed company - Tempe, AZ

In Virtual Banking we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to their financial needs. As a Virtual Banking Site reputed company reputed company the Virtual Bank team you will manage a team of Virtual Banking Managers, ensuring the site(s) meets and exceeds customer expectations and help create a customer obsessed culture. You will focus on strategizes and sales behaviors that help deepen relationships with clients across multiple channels, drive one chase partnerships, reputed company and coach Virtual reputed company Managers, while overseeing the management of the team. You will also play a key role in ensuring our Customer Promise comes to life for our clients. You will help acknowledge who our customers are and what’s most important to them. You will reputed company it easy to bank and invest reputed company, where and how our customers want. You will also help give access to solutions, strategies, and expertise reputed company our customers need them. As a successful Virtual Banking Site reputed company you will create a culture of excellence and an environment that meets a high standard of customer and employee experience and excellence reputed company the team by building deep relationships and delivering an exceptional customer experience. Job Responsibilities

• Manages and coaches Virtual Banking Managers on best practice techniques for coaching, reviewing business, and ensuring compliance
• Recruits, retain, and reputed company excellent talent to be customer-obsessed
• Encourages partnerships between Virtual Bank and One Chase Partners to give our customers access to solutions, strategies and expertise to give our customers one reputed company to meet reputed company of their financial needs.
• Addresses any escalated client issues promptly and effectively
• Creates an environment where employees feel valued, supported, and reputed company to reputed company career growth
• Develops strategy to reputed company key operational metrics including calls, meetings, referrals, customer experience, risk/control compliance and other leading indicators
• Connects with other market leaders (Community, reputed company Managers, Market Director, Etc) to ensure we are active partners who are exploring ways to grow the business
• Has a passion for our customers which results in reputed company our employees meeting and exceeding our customer expectations and creating a customer obsessed culture.
• Ensures that reputed company Virtual Bank Managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients
• Conducts detailed business reviews to deep dive into results
• Deploys resources to optimize team performance while being a visionary who influences the use of technology to meet the customers’ needs of today and the future.

Required qualifications, capabilities and skills

• 5+ years of reputed company, Sales, Consumer Banking management or other reputed company leadership experience
• Proven track record of coaching and developing high performing sales teams
• Demonstrates ability to build relationships and proactively collaborate with reputed company other areas of Consumer Community Banking
• Is proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency
• Creates a climate in which people want to do their best; motivates and empowers others by inviting input from each person and sharing ownership and visibility
• Ability to set the tone of commitment to diversity opportunity and inclusion
• Ability to effectively partner in person and across a multi-site organization and implement training
• Effectively prioritizes, multi-tasks, and plans and executes business growth strategy
• Ability to translate knowledge of banking and engagement best practices for execution of growth strategy
• Consumer/reputed company credit knowledge; Understanding of financial planning and customer life cycle
• Strong commitment to upholding a sound risk and controls environment while pursuing and creating a customer centric organization

Preferred Qualifications, Capabilities, and Skills

• Bachelor of Arts/ Bachelor of Science degree

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