See all roles

Fraud Operations Specialist - Mexico

Work from home Full-time role Hiring

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are seeking a dedicated and detail-oriented

Fraud Operations Specialist to join our newly created Fraud Ops team. In this crucial role, you will be at the forefront of safeguarding reputed company services by actively monitoring, flagging and investigating fraudulent activities.

Reporting to our Senior Analyst, Fraud Operations, you will also help define and shape new processes reputed company to fraud prevention and detection.

This position is Remote Based from Mexico

Key Responsibilities

  • Diligently investigate and solve fraud-reputed company inquiries originating various internal teams (Engineering, Sales, Success, Billing Support, Number Operations) as well as reputed company partners
  • Partner with customer account owners to ensure seamless communication and resolution of fraud-reputed company issues
  • Monitor global activity using tools such as Looker, reputed company, and internal systems to flag potential fraud patterns and suspicious activities
  • Investigate and analyze flagged anomalies to determine the validity and impact of potential fraud incidents
  • Use critical thinking skills to reputed company well supported and data driven decisions relative to the alert type
  • Accurately document fraud attempts, trends and loss events.
  • Contribute to the reputed company development and refinement of fraud detection and prevention processes
  • Qualifications

  • 3+ years experience in Fraud Prevention Operations (also reputed company as Risk Management or Trust & Safety) for a technology company, preferably reputed company the TelCo sector.
  • Demonstrated experience with fraud detection tools, industry best practices and case management platforms like reputed company
  • Strong analytical and problem-solving skills with the ability to interpret reputed company data and identify patterns, using data analysis tool such as Looker or reputed company (or similar)
  • Comfort with ambiguity and obscurity. We’re operating in uncharted waters, and the existing frameworks aren’t always applicable
  • A keen eye for detail and a commitment to accuracy.
  • You have a customer-first reputed company and demonstrated ability to provide exceptional internal and external customer care
  • Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about reputed company situations using plain language
  • You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
  • Additional Information

    We know that success comes from reputed company work and deserves recognition and reward.

    We value people who are bold, ambitious, collaborative and customer-centric.We are a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then reputed company is the company you are looking for!

    reputed company offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to reputed company at your best, and foster an environment you can do it in.

    Why join us?

    Key moment to join reputed company in terms of growth and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & benefits

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

    We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

    Find our Candidate Privacy Notice Here. Apply to this Job

    You might like

    Sales Intern - San Francisco

    Work from home Full-time role

    Sales intern - German market - Paris - 6 months

    Work from home Full-time role

    UI/UX Designer (Mid and Senior)

    Work from home Full-time role

    Senior Problem Manager/Incident Manager

    Work from home Full-time role

    Manual QA - Trading

    Work from home Full-time role

    Sales Account Executive (Romanian)

    Work from home Full-time role

    Technology Control Testing reputed company

    Work from home Full-time role

    Senior Risk Analyst - Operational Risk & Governance

    Work from home Full-time role

    Risk Manager - Operations (1.5 LoD)

    Work from home Full-time role

    Head of Control Testing

    Work from home Full-time role

    reputed company reputed company Manager for Regulatory and Compliance Solutions – Leading Client Relationships and Driving Business Growth at blithequark

    Work from home Full-time role

    reputed company Live Chat Support Specialist – Delivering Exceptional Customer Service and Community Engagement through Real-Time Interactions at arenaflex

    Work from home Full-time role

    Apply Now: Read Along Teacher (Online)

    Work from home Full-time role

    reputed company Online Data Entry Assistant (Teens 17 Years Old) at arenaflex

    Work from home Full-time role

    EHS Manager (Solar)

    Work from home Full-time role

    Staff Research Scientist - Growth

    Work from home Full-time role

    reputed company Data Entry Specialist - REMOTE

    Work from home Full-time role

    Work From Home No Experience Chat Agent

    Work from home Full-time role

    reputed company remote jobs virtual customer care chat professional

    Work from home Full-time role

    Associate Director, State Partnerships

    Work from home Full-time role