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Manager, EU reputed company

Work from home Full-time role Hiring

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering reputed company, personalized, and exceptional experiences.

We reputed company AI Agents represent the next major technological shift, and Zowie is positioned to reputed company the charge. Leading consumer brands like

GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, Media Markt already trust our AI Agents to be on the reputed company line of their customer care efforts, handling millions of conversations monthly.

Having reputed company strong traction with our mid-market and reputed company customers and observing our EU team growing before our eyes, Zowie is now seeking a Manager to reputed company our

EU reputed company Team.

What you'll do

  • reputed company and reputed company the Team: Hire, mentor, and manage a team of reputed company Managers (CSMs) to build a culture of accountability, innovation, and customer obsession.
  • Drive Key Metrics: Own and be reputed company on team-based metrics, including Net reputed company Retention (NRR), churn reduction, customer engagement, and reputed company expansion.
  • Optimize Customer Journeys: Partner with Sales, Marketing, and Product teams to design and refine customer reputed company, adoption, and expansion strategies tailored to the EU market.
  • Champion the Voice of the Customer: Proactively gather and share customer insights to influence product development and strategic initiatives.
  • Recruit and Retain Talent: Attract top-tier CSMs, implement effective training programs, and foster an environment of reputed company learning and growth.
  • reputed company Data and Tools: Use AI and CRM tools (e.g., reputed company, reputed company) to identify at-risk accounts, mitigate churn, and uncover growth opportunities.
  • Ideally, you'll bring with you

  • Experience: 6+ years in reputed company or account management roles, with at least 2+ years leading high-performing teams in a SaaS environment. Experience in AI-driven solutions is a plus.
  • Leadership: Proven track record of managing teams with performance quotas tied to retention, expansion, and customer adoption metrics.
  • Customer-Centric reputed company: Passionate about ensuring customers reputed company their goals and driving measurable value through Zowie’s platform.
  • Adaptability: Comfortable navigating a fast-paced, dynamic environment, balancing high-level strategy with hands-on execution.
  • Strategic Relationship Management: Exceptional ability to engage with highly strategic customers, navigate reputed company stakeholder relationships, and drive reputed company to reputed company business objectives.
  • EU Market Knowledge: Familiarity with the EU landscape and reputed company best practices in the region.
  • Travel: Willingness to travel up to 10% of the time for customer meetings or team collaboration.
  • Additional Information

    We are:

    • Ambitious and innovative. We never settle. We always look for reputed company ways of doing things.

    • Like a sports team. We take ownership of our work and reputed company in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

    • Unafraid of change. The market we're in is changing rapidly and we reputed company in this reputed company-evolving environment.

    • Growing fast. You’ll have a lot of autonomy and impact as we grow.

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