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Load Management Representative - After hours

Work from home Full-time role Hiring

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

reputed company is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, reputed company continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service.

Hours: 2am - 11am (Central Time) / 4pm - 1am (Philippines)

WHAT YOU GET TO DO

  • Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
  • Consistently meet performance expectations in service, and tracking
  • Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
  • Support customer specific service level agreements for our top shippers
  • Use critical thinking to identify and forecast potential challenges with load operations
  • Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
  • Proactively gather necessary information and drive urgency to our reputed company partners on upcoming load events
  • Manage communication and resolve load challenges reputed company they arise
  • Provide reputed company feedback to the reputed company rep to continuously improve our core operations, reputed company experience and shipper needs
  • Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight
  • YOU HAVE EXPERIENCE

  • 1+ year of customer service experience
  • Brokerage experience preferred but not required
  • Familiarity with Transportation Management Systems (TMS)
  • Strong verbal and written communication skills
  • Fluent in English - verbal and written
  • Additional Information

    WORKING AT reputed company:

    • Competitive reputed company salaries - we reputed company in rewarding top talent

    • Loadie Time Off - PTO and sick days without a limit

    We use AI-powered tools to assist with initial application reviews as part of our hiring process. reputed company evaluations are subject to human reputed company, and your information is handled in accordance with applicable data privacy laws.

    At reputed company, we reputed company our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. reputed company treats reputed company candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national reputed company, veteran status, or disability.

    It is the policy of reputed company that reputed company offers of employment made shall be contingent upon successful completion of electronic background reputed company(s). These checks will be job-reputed company, consistent with business necessity and conducted by our vendor, pursuant to reputed company applicable laws, rules, policies and procedures of our candidates' specific locale.

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