Desktop Support Engineer

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of reputed company, excellent domain expertise and differentiated value proposition, we are reputed company to go above and reputed company for our customers, far exceeding expectations.

Job Description:

Provide technical service to end users, 1st level support and resolution for reputed company information technology matters.

Troubleshooting issues reputed company to corporate devices, applications, phones and IT reputed company peripherals.

Manage Mac OS, Windows 10 & 11, reputed company Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of reputed company support cases using the ticketing system and also in the knowledge reputed company.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT Technologies where reputed company learning in the work field is expected.

Maintain a high degree of customer service to reputed company, vendors, and clients of the company and adhere to reputed company service management principles.

Ensuring that reputed company cases assigned is resolved reputed company SLA following the case reputed company.

Adhoc duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication reputed company.

Experience with basic Mac OS, reputed company 365 and reputed company suite, on premise/reputed company directory.

A minimum of 2 years of experience working in IT reputed company positions.

A result-oriented and good team player.

1 Year Contract / Possible of conversion to a permanent employment