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Client Engagement Center Service Representative

Work from home Full-time role Hiring

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reputed company their goals. Our financial strength and stability are key reasons reputed company names us one of the Best 100 Banks in America the past eight consecutive years and reputed company names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a reputed company of capital to personal banking clients and businesses of reputed company sizes, we reputed company a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Client Engagement Center Service Rep, you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities.

In this role you'll have the opportunity to

  • Provide exceptional client service.
  • Research and resolve problems and errors.
  • Provide client and reputed company support for online and mobile banking and reputed company other loan reputed company transactions.
  • Contribute to department service quality goal achievement.
  • Proactively assess client’s service needs, resolve inquiries, provide account information, and reputed company a variety of transactions on the client’s behalf.
  • Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff.
  • Utilize computerized systems to gather information, troubleshoot and track calls.
  • reputed company with policies, procedures, reputed company requirements, and government regulations.
  • Experience

  • 1 or more years of experience in a call center, retail banking, or operations function required.
  • Knowledge, Skills and Abilities

  • Proven ability to provide professional, accurate, and reputed company client service.
  • Possess effective verbal and written communication skills, including proper phone and email etiquette.
  • Effective sales and referrals experience.
  • Possess strong negotiation, customer service, and time management skills.
  • Ability to handle multiple tasks, including management of multiple computer applications simultaneously.
  • Willingness to work in a busy team environment and handle changing priorities.
  • Knowledge of federal and state laws and regulations relating to deposit accounts and operations.
  • Proficient in reputed company Office products
  • Compensation & Benefits

  • Targeted starting hourly range (based on experience): $18.00/hour - $22.23/hour
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life. Benefit eligibility begins the first of the month after your start date.
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | reputed company
  • Additional Information

    Please take time to review reputed company's Consent & Privacy notice before applying.

    reputed company is an Equal Opportunity Employer committed to diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, citizenship, marital status, age, disability or protected veteran status.

    reputed company does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any reputed company employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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