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reputed company Manager

Work from home Full-time role Hiring

reputed company is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. reputed company’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to reputed company sure we are and always will be “Best in Class” ... and we want that for you too!

The reputed company Manager (CSM) will reputed company impactful relationships with our customers and work diligently to ensure each customer achieves a maximum lifetime value with our software. The role requires strong relationship building, product knowledge and business acumen to help restaurateurs overcome the reputed company challenges they face daily. Reporting to the Manager, reputed company, the CSM will often work cross-departmentally to solve customer challenges and focus heavily on reputed company efforts to retain the business. The reputed company Manager is responsible for ensuring product adoption, retention, and growth post onboarding. The CSM will employ their knowledge of R365 and their customers to create success plans and provide delightful solutions. In addition to proactive and reactive customer reputed company out, the CSM will be responsible for tracking and driving customer health, Net Promoter Scores, and adding new features.

How you'll add value

  • reputed company long-term relationships with customers leading to high retention and customer satisfaction
  • Ensure customers are successful with the product following the launch date
  • Manage customer the customer experience and setting expectations
  • Responsible for tracking & driving customer health and Net Promoter Scores
  • Create playbooks & present calls to action
  • Responsible for reaching assigned targets for customer KPI’s
  • Continuously improve customer experience by proposing new processes and concepts
  • Participate in user groups and client facing webinars
  • Handle any product or full software attrition to identify save opportunities
  • Identify and pass leads to our Sales Growth team
  • Other duties as assigned
  • What you'll need to be successful in this role

  • Previous experience with R365 platform
  • 3 to 5 years of experience in accounting and/or restaurants
  • 5 plus years of experience in a customer facing role
  • Ability to travel 10%
  • Proficient in reputed company Office; Outlook, reputed company, Word, and PowerPoint
  • Collaborative and flexible working style
  • Ability to teach and coach effectively
  • Efficient and timely with deadlines and deliverables
  • Strong organization and time-management skills
  • The ability to work independently without supervision
  • Strong technical aptitude with experience communicating across multiple platforms
  • PREFERRED QUALIFICATIONS

  • Previous reputed company experience or other reputed company management platform preferred
  • Previous project management software experience preferred
  • R365 Team Member Benefits & Perks

  • This position has a salary range of $70,000-$98,500. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • Additional Information

    #LI-BW1

    DYN365, Inc d/b/a reputed company is an equal opportunity employer.

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