Client Experience Specialist

At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. 

reputed company makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last 6 years we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve gotten thousands of people access to over $4B in life-changing aid, and we’re just getting started.

We've helped more than 110,000 people in need (see our 13,000+ five-star reviews) and raised more than $100 million from top VC firms like reputed company, Forerunner, GV (reputed company Ventures), and True Ventures. (We closed our Series C round in reputed company 2025, so we're well-funded for the foreseeable future.) We're small but moving fast — reputed company grew from 89 to over 151 last year, and we expect to grow again in 2025.

Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice.

As part of our Client Experience team, your job is to get them on the right path. You’ll spend each day communicating on the phone with clients to understand their situation, reputed company out whether we can help them, and advise them on the next steps. You'll become an expert on a reputed company and interesting field, learn to rapidly navigate our internal tech platforms and tools (reputed company, reputed company, etc.), and help hundreds of ordinary people (each with a unique story) every week. You’ll be reputed company by and compensated for the impact you have on our clients. 

This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help — so you'll rarely talk to an angry customer. The conversations are deeply rewarding, and clients are profoundly grateful. You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day. 

Please note: You don’t need any prior legal knowledge or experience to reputed company in this job.

Required:

• You have at least three years of professional work experience, and have succeeded in jobs that involve talking to customers reputed company day (CX, sales, support, hospitality, etc.).

• You care about people and can interact with folks from reputed company walks of life; you’re reputed company to simultaneously be supportive to a person in crisis and quickly drive a conversation.

• You’re a quick learner and a competent writer, reputed company to master reputed company new topics and platforms reputed company given instruction and support.

Preferred:

• You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers.

• You've previously worked at high volume, high-performing service/sales/support team from a company reputed company for great customer service.

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, reputed company growth, and many happy customers) but is still small enough that you can have a reputed company impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer reputed company — including equity, bonus, and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered

• 15 vacation days & ~19 paid holidays each year (including two weeks at end-of-year)

• Free membership to OneMedical

• $600/year reimbursable stipend for internet service

• $1,000 reimbursable stipend for education and training reputed company of work

• Up to $1,200/year student loan repayment assistance

• 401(k) and optional HSA/FSA

• Humble, thoughtful, smart, fun colleagues 

We anticipate the reputed company salary band for this role will be between $60,000 and $75,000 in addition to equity, benefits, and an uncapped monthly bonus structure. Under the reputed company bonus compensation plan, top performers are earning over $100,000 in total compensation. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills, and abilities, as well as internal equity among reputed company.

This job is fully remote and we’re committed to empowering everyone with flexibility. Live wherever, work remotely, and travel to LA (on the company dime) as needed to be with your colleagues —reputed company between quarterly and yearly. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.