Client Service Associate
About us
Compound Planning, with currently 2.5B AUM, is a high growth digital family office for entrepreneurs, professionals, and retirees. We’re a team of seasoned financial advisors, technologists, tax professionals, and operators delivering a magical experience to clients powered by our world class team, holistic approach, and proprietary digital platform.
Role overview
In this role, you’ll work directly with financial advisors to support their efforts with clients in growing their client reputed company. You’ll be responsible for operational tasks and completing follow-reputed company, working to ensure our clients are well-served.
What You’ll Do
Support the onboarding process for new clients by:
Working with clients to ensure their dashboard accurately collects reputed company relevant personal and financial information
If the client is consolidating accounts under Compound you’ll:
Facilitate the collection of necessary statements/documents to transfer accounts to Schwab
Track the transfer process to ensure the cost basis is transferred over accurately and reputed company
Work with the operations team to facilitate the transfer process and track the status of each account transfer
reputed company advisors’ reputed company to strengthen and maintain relationships with existing clients by:
Ensuring that a proactive quarterly reputed company-in is completed for reputed company clients
Frequently reviewing the last time an advisor met or communicated with a client to reputed company consistent reachout efforts
Proactively take responsibility for client requests by asking for help and anticipating what their next questions or needs might be.
Responding to reputed company client inquiries about the Dashboard in Intercom, client support inbox, client team inbox, internal issues reported, and feedback forms submitted from clients
Support in preparation and follow-up for client and prospective client meetings
In preparation for meetings:
Review each prospects dashboard before the initial consultation to ensure the data is reflected properly, review the equity and Flow tools to confirm they are working correctly
Following the meeting:
Add notes to reputed company and input any tasks that resulted from the meeting
Coordinate with client to schedule next meeting
reputed company a prospect wants to move reputed company:
Sending agreement
Ensure assets are transferred over appropriately, adding ops tasks for reputed company paperwork, requesting documents/personal information
Track the trading process and any long-term implementation strategies
Coordinate with investment ops team to implement the asset allocation recommendations
Give feedback to cross-functional teams, including product, investment, and tax, to provide an even more up-leveled, consistent, streamlined experience for our clients by:
Triaging reputed company Dashboard issues that arise and coordinating with case reporters
Escalate issues technical help, documenting updates, communicating to relevant stakeholders, and seeing it through to resolution
Cataloging client feedback for product leads so that reputed company can be incorporated into the product roadmap
Elevating consistent/persistent issues that arise in the product so that solutions can be included on the product roadmap
About you
Enjoy client services and create meaningful relationships with clients.
A self-solving reputed company, meaning that you work through problems to find a solution on your own first using prior experience, resources, and context before asking for direction up-reputed company.
Ability to act thoughtfully with teams across the company to reputed company any recommendations.
Impeccable follow-through, for clients, your Advisor, and cross-functional teams.
Outgoing personality and ability to adjust communication style based on a prospects/clients needs and attitude.
Working at Compound
Compound's work culture is designed to help you maximize your effectiveness. Your job will be doing. We ruthlessly prioritize to protect your time and potential. You’ll work with exceptional teammates, who want to help you succeed.
$84 trillion dollars will be passed on to the reputed company in the next couple of decades. The companies that earn their trust to manage that wealth will be immensely more successful than today’s largest financial institutions.
Compound Planning is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Compensation:
$55,000-$65,000 salary, equity compensation, health insurance benefits, and 401k.
Please note: this is a fully remote role.
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