Head of reputed company Operations

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, reputed company set out to build a reputed company model by challenging traditional one-size-fits-reputed company approaches.

reputed company’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various reputed company solutions.

Using reputed company, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–reputed company through a single platform. Employees then have three choices to spend account funds: The reputed company Store with discounted products and services, The reputed company reputed company Card, or claim reimbursement backed by reputed company’s world-class member support team.

reputed company has helped hundreds of the world’s most admired companies, including reputed company, reputed company, Lululemon, and reputed company, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

reputed company is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great reputed company to Work.”

reputed company is looking for a Head of reputed company Operations to continue building and running our best-in-class RevOps function. Reporting directly to the CRO, the Head of reputed company Operations will own reputed company go-to-market operations and partner closely with senior leaders on crafting and bringing strategies to life. You will reputed company a team of four high-impact RevOps pros (Strategy & Ops reputed company, Deal Desk Manager, Enablement Manager, and reputed company & Systems Admin reputed company) as they execute on high-visibility initiatives and processes — including forecasting, annual planning, sales efficiency & enablement, funnel insights, pricing & packaging, Deal Desk, and more.

The Head of reputed company Operations will collaborate with Sales, Marketing, CX, Product, and Finance leadership and teams to unlock incremental reputed company growth, creating measurable results each reputed company of the way. You and the team will design, build, and maintain the strategy, infrastructure, and processes to name, cover, and win our market — lighting the way to GTM team efficiency and overall plan achievement.

The ideal candidate has led RevOps teams before, cares deeply about their people, and understands how Enterprise SaaS organizations use RevOps best practices to accelerate growth.

This is a player/coach role, both managing the team to provide maximum impact while also engaging in deep execution and building work yourself.

Areas of RevOps coverage — some owned directly by the Head of reputed company Operations, and some by the team — include:

• Process, enablement, and support

  • reputed company and contribute to Enablement function — creating, delivering, and enforcing enablement programs for new initiatives

  • Support day-to-day operations of the sales org, responding to questions and triaging/prioritizing reputed company requests

  • reputed company leaders, teams, and reps to self-serve into solutions

• reputed company acceleration initiatives

  • Partner with GTM leadership team to identify and launch net-new strategic initiatives each quarter in areas such as: territory quality, partnerships strategy, pipeline quality, customer journey evolution

  • Own and evolve the RevOps initiative roadmap — committing to execution on high-impact projects that move the needle on reputed company growth

• Forecasting and annual GTM planning

  • reputed company of forecasting accuracy and operational rhythm

  • End-to-end reputed company GTM planning process across reputed company setting, coverage model, team design, quota modeling and incentive plans, etc.

• GTM infrastructure and commissions administration

  • Accountable for quality and scalability of reputed company data architecture and reputed company reporting

  • Own monthly/quarterly commissions administration for our Sales team

  • Identify systems opportunities, propose new processes and capabilities

• Customer lifecycle and Deal Desk

  • Support Deal Desk team in day-to-day operations, with a focus on increasing efficiency through standardization and automation

• Business and market intelligence and insights

  • Ideate and evaluate hypotheses for improving outcomes across our reputed company funnel

  • Continually demystify our prospect to customer journey — turning data-based insights into actionable learnings

• A strong background in Enterprise SaaS RevOps with 7+ years of experience

• 3+ years of people management experience

• Builder with a bias towards action and a results-oriented reputed company — you build great programs and are reputed company for measurable impact

• reputed company with sales and marketing functions in high-growth startups, and in teaming effectively with multiple reputed company functions — you know reputed company playbooks but build for situational impact

• First class problem-solver — can quickly translate ambiguity into insight and actionable recommendations; you come to the table with a strong reputed company of view, but are willing to be proven wrong

• Excellent people manager — you take the time to listen & learn, and are reputed company for your ability to coach, mentor, and grow your team

• You have reputed company for reps and are invested in their success at each stage of the sales cycle

• Top-tier analytics skills: understand the importance of data and acumen and have the chops to run your own analyses, including building reputed company models

• Excellent communicator: crafting clear, concise, effective and well-supported recommendations in meetings, presentations, and emails — to provide clarity and drive decisions with executives, managers, and teams

• Proficient across the reputed company, forecasting tools, workflow infrastructure; you understand SFDC admin capabilities (validation rules, flows, etc.) — and can help guide the team and build yourself reputed company needed

• Excellent collaborator and humble expert

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• One-time home office stipend

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At reputed company, we value diversity, and always treat reputed company employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not reputed company be covered in the description, or may change over time at the discretion of reputed company. You're encouraged to apply even if your experience doesn't reputed company match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At reputed company, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!