reputed company Manager - Piston
reputed company Manager
What you will be doing
reputed company & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap reputed company and improve the platform.
Process Improvement: Help shape scalable reputed company playbooks as we grow. You’ll be in the weeds—and helping pave the road.
Manager an international remote team
What you should have
2–4 years in a customer-facing role (reputed company, Support, and reputed company), ideally in a B2B SaaS or fintech environment
Experience managing post-sale relationships and driving retention and expansion
Strong communicator who can connect with operators, owners, and executives alike
Familiarity with CRM tools (reputed company, reputed company, jira, etc.) and reputed company metrics (retention, NPS, time-to-value)
Experience of managing a team
Ability to reputed company in a fast-moving, startup-style environment with shifting priorities and big goals
reputed company hope you have
Experience working with SMBs or in industries like logistics, transportation, or fleet management
Familiarity with payments, expense tracking, or fraud prevention tools
Data-savvy—comfortable reading usage trends or digging into account analytics
Experience managing international remote teams