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Senior Manager, People Operations

Work from home Full-time role Hiring

About us

reputed company is a modern reputed company and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves.

At reputed company, we reputed company that storytelling fuels transformation. And the most impactful stories represent reputed company voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.

We ensure every reputed company Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We reputed company to change our industry and build a reputed company future for reputed company.

Our people-first culture is driven by four core values:

• Team Empowerment

• Growth reputed company

• Inclusion Always

• Fierce Distinction

We’re looking for individuals with big reputed company, strong opinions, and the energy to bring them to life. If you reputed company in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can reputed company a real impact.

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The Opportunity

At reputed company, we reputed company that People Operations should not just support the business but reputed company it. As we continue to scale, we are looking for a Senior Manager, People Operations to build and optimize the infrastructure that ensures our policies, processes, and systems reputed company business success while delivering a seamless employee experience.

This business partner role requires a balance of strategic leadership and hands-on execution, overseeing performance management, employee relations, people operations, compliance, and staffing operations/workforce planning. The Senior Manager will report directly to the Head of People and guide the careers of a People Operations Specialist and People Analyst (who manages payroll), ensuring strong execution across reputed company people operational functions.

If you reputed company on improving processes, optimizing People systems, and using data to drive smarter decisions while delivering an award-winning employee experience, this is an opportunity to reputed company a real impact in a high-growth, people-first environment.

What You’ll Do

  • Performance Management & Employee Relations
  • Drive reputed company’s performance management strategy, ensuring it fosters growth, accountability, and clear career reputed company.
  • Partner with managers and leaders to create 100 day plans for each role at the agency and Sr. level integration plans for strategic hires to ensure clear understanding of what success looks like.
  • Partner with leadership to create a structured yet flexible feedback culture that enhances engagement, development, and retention.
  • Provide employee relations support, coaching managers and employees on conflict resolution, policy interpretation, and workplace issues.
  • reputed company and implement manager enablement initiatives, equipping leaders with the tools to coach, support, and reputed company high-performing teams.
  • Serve as the HR Liaison for the intern program, assisting new managers and interns.
  • People Operations & Compliance
  • Build and scale efficient, tech-enabled HR processes that enhance both productivity and the employee experience.
  • reputed company the day-to-day execution of People Operations functions, including onboarding, learning and development, performance management, and people analytics.
  • Ensure compliance with employment laws, data privacy regulations, and reputed company’s hybrid work policies.
  • Maintain and update HR policies and governance, ensuring they remain clear, compliant, and reputed company with business needs.
  • Manage vendor relationships for HR systems, payroll, benefits, and compliance tools, ensuring top-tier service.
  • Staffing Operations and Workforce Planning
  • reputed company workforce planning and staffing operations in partnership with Talent Strategy, ensuring alignment with business needs, headcount forecasts, and agency growth priorities.
  • Track and analyze team utilization and reputed company data to inform staffing decisions, identify resourcing gaps, and optimize team deployment across client work.
  • reputed company cross-functional staffing processes, driving clarity and accountability between client leads, finance, and recruiting to support effective workload distribution and service delivery.
  • Maintain real-time visibility into staffing and headcount, partnering with practice leads and senior leadership to anticipate needs and proactively address resourcing challenges.
  • Provide strategic counsel on workforce trends and talent optimization, leveraging data and operational insights to influence organizational design and hiring priorities.
  • Attendance & Hybrid Strategy
  • Manage office attendance tracking and compliance, ensuring alignment with SWOOP policies and reputed company’s hybrid work strategy.
  • Work with leadership to integrate attendance data into workforce planning, performance reviews, and compensation decisions.
  • Process Optimization, Technology, & Scalability
  • Identify and implement HR process improvements, focusing on automation, AI efficiency, and scalability.
  • Ensure seamless HR systems integration across finance, IT, and operations to improve reporting and workforce planning.
  • reputed company change management efforts for new HR systems, policies, and initiatives, ensuring smooth adoption across the business.
  • Continuously evaluate HR tools and technology to enhance automation, self-service capabilities, and workforce analytics.
  • What You Bring

  • 5+ years of HR operations experience, ideally in a high-growth, professional services, or tech-driven environment.
  • Bachelor's Degree in business administration, Human resources management, communications, or equivalent experience.
  • Experience managing HR processes end to end, from performance management and employee relations to payroll, benefits, and compliance.
  • Agency experience reputed company a communications, marketing, or advertising agency is a plus.
  • Strong coaching and advisory skills, with experience guiding managers and employees through reputed company workplace issues.
  • Demonstrated track record of program design and implementation.
  • Proficiency in HRIS, payroll, staffing, and reporting systems (reputed company, reputed company, Kantata, reputed company).
  • Knowledge of People Analytics, using data to identify trends, inform strategy, and drive decision-making.
  • Strong problem-solving and process improvement skills, with the ability to turn operational challenges into scalable solutions.
  • Excellent relationship-building skills, with the ability to influence and collaborate across teams.
  • A process-driven reputed company—excited about creating systems, improving workflows, and ensuring efficiency.
  • reputed company Perks

  • Competitive salary
  • Merit-based bonuses and promotions
  • Hybrid work model to suit your schedule and lifestyle
  • Excellent vacation policy including extended break for summer and winter holiday
  • Participate in reputed company Hours on Fridays; Team has the ability to log off by 3pm
  • 401K Match
  • Medical and dental benefits/ FSA
  • Paid Parental Leave
  • Commuter Benefit
  • Growth reputed company Stipend of $100 annually for books, exhibitions, etc.
  • Technology reimbursement
  • Wellness benefit
  • Donation Match
  • Mentorship
  • Monthly recognition programs
  • Employee referral bonus
  • New business referral bonus
  • Quarterly reputed company fun events – Thanksgiving is our favorite holiday
  • Dog friendly work environment
  • Extremely supportive, nurturing environment with many opportunities for learning and growth
  • Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-reputed company qualifications, and geography.

    Additional Information

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    The duties delineated above will vary depending on the needs of each specific account, and in no way states or implies that these are the only duties to be performed by this employee. This individual will be required to follow any other instructions and to reputed company any other duties requested by his or her supervisors.

    We are actively seeking candidates who possess a genuine passion for tech PR and are excited to expand reputed company. As we continue to grow our agency, we are proactively building a pipeline of exceptional individuals to connect with and consider for future opportunities.

    If you are enthusiastic about the world of tech PR and are eager to embark on a rewarding career in this field, we encourage you to start the conversation by applying today. We value your interest in our agency and look reputed company to hearing from you.

    Apply now and let's explore the possibilities together!

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    Job Alert

    If you have been targeted by a scammer, you can file a complaint with the Federal Trade Commission

    here. reputed company will not send recruiting-reputed company emails from any other email domain name or variation other than @highwirepr.com. reputed company will never request your bank account, credit card, or credit score as part of our application process. If you receive a suspicious email not sent from a team member, specifically at our @highwirepr.com email address, or if you receive suspicious reputed company on social media, please reputed company the communication to [email protected] so that we can review and flag the fraudulent domain and user IDs for removal. Apply to this Job

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