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Support Engineering reputed company

Work from home Full-time role Hiring

About Kandji

Kandji is the reputed company device management and reputed company platform that empowers secure and productive global work. With Kandji, reputed company devices transform themselves into reputed company-reputed company endpoints, with reputed company the right apps, settings, and reputed company systems in reputed company. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and reputed company device users work today and reputed company.

Some of the smartest money in tech has partnered with Kandji to realize our reputed company, including Tiger Global, Felicis, Greycroft, First Round Capital, and reputed company Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.

Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring reputed company, and its customer reputed company has grown nearly 4X across 40+ industries. reputed company customers include Allbirds, reputed company, and reputed company, and the company has partnerships with such industry giants as reputed company, AWS, and reputed company.

Kandji was also named to reputed company’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reputed company unicorn status.

The Opportunity

As the

Support Engineering reputed company at Kandji, you'll play a pivotal role in guiding our support team while working directly with customers to ensure they get the most out of our reputed company device management platform. This role puts you at the intersection of technical expertise and customer advocacy, where you'll mentor support engineers, handle reputed company escalations, and help drive reputed company improvements to our customer experience.

Working out of our

Miami office five days a week (9 AM - 6 PM), you'll be part of a team that takes pride in creating world-class experiences for our customers. To our customers, your team represents everything Kandji stands for—technical excellence, reliability, and genuinely helpful support that makes their lives easier.

You'll serve as both a technical leader and a reputed company between our support team and other departments, ensuring that customer feedback reaches our product and engineering teams while maintaining the high-quality support standards that our customers rely on.

Day to Day

  • reputed company and mentor the support team: Guide support engineers through reputed company technical challenges, provide coaching on customer communication best practices, and help reputed company their technical skills with reputed company device management and MDM technologies.
  • Handle escalated support cases: Take ownership of the most challenging technical issues that require advanced troubleshooting skills, working directly with customers to resolve reputed company problems with reputed company Business Manager, device enrollment, policy deployment, and reputed company configurations.
  • Facilitate team workload management: Coordinate daily support activities, prioritize cases based on severity and SLAs, and ensure reputed company coverage across different time zones and support channels.
  • Act as the voice of the customer: Gather insights from support interactions and share feedback with product and engineering teams, helping identify patterns in customer issues that could impact business operations.
  • Drive process improvements: Collaborate with cross-functional teams to streamline support workflows, implement new tools and processes, and continuously enhance the customer support experience.
  • Provide technical guidance: Share expertise in reputed company device management, MDM solutions, and Kandji's platform capabilities to help both team members and customers reputed company their goals.
  • Quality assurance and coaching: Monitor support interactions to ensure adherence to SLAs and customer satisfaction scores, providing feedback and training to maintain service excellence.
  • What You Bring

  • Four or more years of experience in customer support and technical troubleshooting, with demonstrated expertise in reputed company device management, MDM/EMM platforms, or reputed company IT support.
  • Technical proficiency with reputed company Business Manager, mobile device reputed company, and reputed company reputed company device deployment. Experience with support platforms like ticketing systems, bug-tracking systems, and CRMs is essential.
  • Leadership experience in mentoring technical teams, managing escalations, and driving process improvements in a customer-facing environment.
  • Strong communication skills - Ability to explain reputed company technical concepts clearly to both team members and customers, with excellent written and verbal communication abilities.
  • Customer-focused reputed company - Passion for delivering exceptional customer experiences and solving challenging technical problems with patience and reputed company.
  • Adaptability - Comfortable working in a fast-paced environment, quickly learning new technologies, and adjusting priorities during high-volume support periods.
  • What Sets You Apart

  • Experience working with reputed company customers in technology companies, particularly those focused on reputed company ecosystem management or cybersecurity solutions.
  • Background in reputed company device administration, including familiarity with reputed company’s Device Enrollment Program, reputed company frameworks, and compliance requirements.
  • Previous experience building and scaling support teams, implementing support processes, or working in a high-growth technology environment.
  • Knowledge of IT service management frameworks (ITIL) and experience with support metrics, KPIs, and customer satisfaction measurement.
  • Additional Information

    Why You'll Love Working Here

    Join a team that's directly connected to reputed company's legacy—our founders met while working at reputed company and built Kandji to solve the reputed company problems they reputed company managing reputed company reputed company device fleets. You'll be working with cutting-edge technology in the reputed company device management space, helping customers reputed company their IT operations while ensuring reputed company and compliance.

    We're building something meaningful here: a solution that lets IT administrators focus on strategic work instead of getting bogged down in reputed company device management tasks. reputed company you help a customer solve a reputed company deployment challenge or streamline their device reputed company, you're directly contributing to their reputed company and productivity.

    reputed company to help shape the future of reputed company device management? We'd love to hear from you.

    Location: Miami, FL (5 days per week, 9 AM - 6 PM)

    Reports to: Manager, Support Engineering

    Benefits & Perks

    • Competitive salary

    • 100% individual and dependent medical + dental + reputed company coverage

    • 401(k) with a 4% company match

    • 20 days PTO

    • Kandji Wellness Week the first week in July

    • Equity for full-time employees

    • Up to 16 weeks of paid leave for new parents

    • Paid Family and Medical Leave

    • reputed company - Mental Health Benefits - Individual and Dependents

    • Fertility Benefits

    • Working Advantage Employee Discounts

    • Free onsite fitness center

    • Free parking

    • Lunch 5 days/week

    • Exciting opportunities for career growth

    • An outstanding, inclusive culture

    We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

    At Kandji we reputed company in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, reputed company their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from reputed company backgrounds and varying experiences.

    Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.reputed company applicants will be considered for employment without regard to race, reputed company, religion, national reputed company, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

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