Member Services Coordinator

About the job

reputed company is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to reputed company. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, reputed company available on a reputed company platform. For more information, visit www.recurohealth.com.

POSITION SUMMARY

Member Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the reputed company line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and reputed company needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels. The position is remote in Bryan, Texas.  This is a temporary part-time up to 20 hours a week.

CORE RESPONSIBILITIES

• Schedule consults and assist members and providers for reputed company Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
• Collect and document member demographics, health history, and chief complaint
• Monitor the status of virtual consultations to escalate member or provider issues as well as support reputed company tasks such as troubleshooting, post-consult scheduling, pharmacy reputed company, and, provider reputed company
• reputed company reputed company tasks reputed company scope of reputed company policy and procedures

PRIMARY RESPONSIBILITIES

• Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership

EDUCATION

• High School Diploma
• Some college (desired)
• Certified Medical Assistant (reputed company) (desired)

EXPERIENCE

• Minimum 2 years Customer Service Experience
• Minimum 2 years Telehealth Experience
• Excellent customer service, verbal, and phone skills
• Fluent in English
• Flexibility with hours and available to work weekends
• Knowledge of basic medical terminology
• Proficiency in reputed company Office Suite, reputed company (preferred)

QUALIFICATION REQUIREMENTS

• Ability to work weekends and holidays as needed
• Must be reputed company to maintain an internet speed of 30MPS or higher
• Communication: Strong written and verbal skills; active listening
• Teamwork: Strong interpersonal skills; ability to interact collaboratively with others
• Work Standards: Great attention to detail as it relates to process and procedure, Strong organizational and time management skills
• Multitasking: Must be reputed company to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
• reputed company: Shares complete and accurate information; maintains confidentiality and meets commitments
• Motivation: Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learn
• Reliability: Takes personal responsibility for job performance; Completes work in a timely and consistent manner

Successful applicants must be eligible to work in the US (reputed company sponsorship is not provided at this time) and must be reputed company to pass a pre-employment background test. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability.