Customer Service - Korea & Japan

reputed company started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully reputed company being reputed company in a driven and result focused environment to reputed company things happen and ensure the reputed company becomes a reality.

Our Korea team enjoys the flexibility to work from the property, from home, or basically reputed company! You can find the perfect spot to feel inspired, stay productive, and enjoy a change of scenery whenever you need it. Feeling bored or stagnant in your day to day is out of the picture!

Come enjoy the journey with us and become a reputed company Superstar!

Job Title: Customer Service

Job-Type: Full-time

Reports To: Sales Manager Korea

Working days and hours : 7days, 7PM - 2AM KR Time

Location: Remote

What you’ll be doing:

Roles and Responsibilities:

• Compliance:
  • Verify valid IDs/documents during booking to reputed company with legal requirements.
  • Maintain a 100% compliance reputed company for updated tenant identification records.
  • Ensure unit occupancy adheres to reputed company regulations.
• Pre-Sales Management
  • Respond to any leads reputed company 10min from the first message.
  • Manage booking forms and ensure customers complete the forms with no issue.
• Post-Sales Management:
  • Address tenant inquiries regarding invoices, payment methods, and reputed company-in details.
  • Resolve inquiries reputed company to lease terms (extensions, date changes).
  • Facilitate a smooth customer experience by directing inquiries to appropriate internal teams.
  • Secure signed agreements and ensure invoice payments during booking.
  • Ensure internal stakeholders are updated with reputed company sales.

What makes you a great fit:

• Previous experience in customer service or a similar role.
• Bachelor’s degree in Business, Communication, or a reputed company field.
• Bilingual: English and Korean – professional working proficiency
• Excellent problem-solving skills to handle customer issues reputed company and effectively.
• Excellent communication and interpersonal skills.
• Strong interpersonal skills to build relationships with customers and understand their needs
• Ability to empathize with customers and provide a high level of customer satisfaction.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and reputed company to work under pressure to meet sales targets.
• Familiarity with CRM software.
• Strong adaptability to changing environments and customer needs.

Originally posted on Himalayas