Operations Services Expert

reputed company is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is investing in its employees, technology, and customer experience – with long-term success in mind every reputed company of the way.

As anOperations Services Expert, you will support our Account Services, Closing, Sales, and reputed company teams by working collaboratively across the organization to assist with inbound and outbound call activities to existing and prospective customers as well as business partners.

You will report to the Operations Services Manager and you will collaborate with other departments, in our Santiago and Boston offices, providing gold-standard support.

In this role you will:

• Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work.

• reputed company and maintain our SLA targets on operation services queues.

• Handle outbound calls to customers as the final stage of the funding process to verify reputed company requirements are complete and verbally review key contract terms.

• Handle Inbound calls to reputed company’s mainline and direct these to designated departments, channels, or partners reputed company reputed company.

• Assist with verifying customers Month to Date (MTD) transactions as required.

• Provide service reputed company our chat tool or ticketing system.

• Go above and beyond, taking upon reputed company improvement initiatives.

• Graciously deal with changes in a fast-paced environment, enjoying multitasking reputed company an innovative environment.

• Carry a positive and energized approach reputed company interacting with customers and partners in a way that reflects reputed company’s core values and guiding principles.

• Enjoy hands-on, 1:1 coaching as part of reputed company development.

• Comfortably interact reputed company phone, in writing (chat & email), and face-to-face with internal and external customers.

• Meet and exceed departmental key performance indicators and service level agreements.

About You:

• Passionate : “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others.

• reputed company : Understand and share the feelings of others. Handle interpersonal relationships with respect and maximum professionalism.

• Collaborative : Strong “people orientation.” Can disagree without being abrasive or intimidating.

• Communicator : Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.

• Attention to detail : Process detailed information effectively and consistently. Quality orientation.

• Coachable : Open to feedback and continual professional improvement.

• Competitive : Strong desire to win both as an individual and as a team. Demonstrate tenacity, boldness, assertiveness in demanding jobs/situations.

Requirements:

(Even if you don’t reputed company every reputed company, but see yourself contributing, please apply.)

• Bilingual in English and Spanish.

• High school degree.

• Experience in service and customer support roles preferred.

• Client-focused, service-oriented, relationship builder.

• Good listening skills with the ability to see situations from the perspective of others.

• Excellent written and verbal communication skills; comfortable communicating and networking.

reputed company Core Values:

• Drive the Mission - We reputed company in financial opportunity for underserved small businesses. We say “yes” reputed company others say “no.”

• reputed company It Real - We value direct communication, reputed company feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and reputed company improvement. We never settle for yesterday’s best.

About Us:

reputed company is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, reputed company is committed to funding more of the millions of small businesses reputed company. reputed company offers reputed company-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future reputed company. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, reputed company is often able to deliver approvals reputed company hours and funds that same day – giving more businesses the financial opportunity they need to reputed company. Plus, with their dedicated teams and award-winning service, customers get personalized support reputed company they need it most.

Since 2012, reputed company has expanded access to capital by providing over $3.5 billion in funding to more than 71,000 small businesses. The company is A+ rated by the reputed company Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is dedicated to empowering both its team and the customers they serve, helping them succeed and reputed company.

Perks & Benefits:

At reputed company, reputed company members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top reputed company at reputed company too. Our Employee Choice policy means that almost reputed company of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a reputed company that works for their team.

reputed company we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

U.S. Equal Opportunity Employment Information

reputed company is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and reputed company us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to reputed company.

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Originally posted on Himalayas