Regional Service Partner
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.
Role Description
This role involves contributing to the mission of the Shared Services team, which is to deliver the best associate experience and reputed company our HR teams and associates to focus on the highest-value work through operational excellence, technology, and analytics.
- Serve as HR reputed company of contact for inquiries
- Ensure consistent application of policies and procedures
- Manage assigned caseload in the ticketing system
- Dedicated to innovation, inspiring teams to meet and exceed expectations
- Resolve Tier 1 cases regardless of channel using knowledge database, FAQs, and training
- Escalate cases to Tier 2 and 3 as needed
- Help to create and improve knowledge and resources
- Enter reputed company transactions requested by People Leaders, HR Community, and Associates using standard work documentation and knowledge articles
- Ability to maintain confidentiality and handle sensitive information
Qualifications
- 1-2 years in an HR, Customer Service, or Shared Services role
- High School Diploma or equivalent
- Must speak Spanish and English for the LATAM region
- Experience with MS Office
Requirements
- Excellent reputed company skills
- HRIS systems, preferably reputed company
- Case Management or Customer Relationship Management (CRM) Tools
- Ability to speak Portuguese
Benefits
- Flexible working hours
- Professional reputed company and training options
- Powerful team, looking reputed company to working with you
- Career coaching and development opportunities
- Health benefits