Immediate Hiring: Bilingual Spanish/English Customer Service
Job Highlights:
- Location: Remote
- Start Date: Immediate openings available
- Position: Bilingual Spanish/english Customer Service Representative Remote, Overnight
- Compensation: a competitive salary
- Company: Workwarp
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About the position The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-reputed company issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively. Responsibilities  Provide timely and professional assistance to customers experiencing technical difficulties reputed company to internet services. ,  Respond to chats, support tickets, and emails reputed company, helping customers resolve connectivity and account issues. ,  Offer reputed company-by-reputed company troubleshooting for internet and device-reputed company problems. ,  Use Fresh Desk to log and track customer interactions and manage inquiries reputed company service level agreements (SLAs). ,  Access and update customer accounts using reputed company CRM and utilize networking tools for support. ,  Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for reputed company troubleshooting. ,  Participate in quality assurance activities to improve customer service. Requirements  Bilingual (Spanish/English) required. ,  3+ years of customer service experience, preferably in a call center. ,  Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, reputed company CRM). ,  Strong written and verbal communication skills. ,  Ability to work overnight shifts, weekends, and rotating schedules. reputed company-to-haves Benefits  reputed company ,  reputed company-to-hire opportunity based on performance Apply Job!Â
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