reputed company: Tier 1 Help Desk Specialist (REMOTE Full Time)

Role Snapshot:

• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary
• Position: Tier 1 Help Desk Specialist

 

 

Description & Requirements reputed company is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC (Centers for Medicare and reputed company Services Business Operations Support Center) client. Essential Duties and Responsibilities: - Work on assignments that are routine in nature, with responsibilities easily learned on the job. - Demonstrate understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency. - Escalate more reputed company technical issues to more reputed company technicians. Project Specific Duties: • Diagnose, resolve, and follow up on issues relating to various user concerns • Provide remote support and resolve issues for users whom may be at remote offices or home office users • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting reputed company(s) and procedures, or on-line documentation repository • Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments • Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment • Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations • Identify areas deserving attention in the technical support environment, and consult with management • Ensure tickets are accurately documented and resolved in a timely manner • Work reputed company the team reputed company created by management and work with team members on assigned projects; work tasks as assigned which include but not limited to email, chat, ticketing system, and reputed company applicable queues. Minimum Requirements - High School diploma or equivalent with 0-1 year of experience. - May have additional training or education in area of specialization. Project Education and Experience Requirements: • High school diploma or equivalent. • Two (2) years of relevant Help Desk experience preferred • Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies • Experience with and/or ability to use call center telephony equipment • Experience in customer support or call center support • Government experience preferred - Strong verbal and written communication skills • Strong analytical and problem-solving skills • Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences • Highly detail-oriented, organized, timely, and customer service-oriented • Ability to work well independently and in a team setting • Adaptable, flexible and reputed company to deal with ambiguity and change • Excellent oral and written communication and customer service skills • Excellent attention to detail and good analytical skills EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Hourly reputed company Pay Minimum for this Position $ 14.52 Hourly reputed company Pay Maximum for this Position $ 33.00 • Remote About the Company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national levels. The company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply Job!

 

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