[Remote-Position] Cloud Support Engineer - Network Infrastructure

Position at a Glance:

• Compensation: a competitive salary
• Start Date: Immediate openings available
• Location: Remote
• Position: Cloud Support Engineer - Network Infrastructure
• Company: Workwarp

 

 

About the position As a Cloud Support Engineer you will learn at an accelerated pace how to use and reputed company many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. The Network Infrastructure role supports and focuses on our Networking services such as VPC (Virtual Private Cloud), reputed company 53, Network Firewalls, WAF, VPC - IP Address Manager, reputed company, Firewall Manager and DDoS (Distributed Denial of Service). These services and technologies help our customer's to build and protect their network infrastructure in AWS cloud. Apart from working on a broad reputed company of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, reputed company & present training, partner with development teams on reputed company issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives. Responsibilities • Solve customer's cases through various contact channels (telephone, email, and web/live chat) using advanced troubleshooting techniques. , • Drive initiatives that improve support-reputed company processes and customer experience, including tutorials, how-to videos, and technical articles. , • Provide feedback to internal AWS teams on service improvements based on customer support experience. , • Work on critical, highly reputed company customer problems that may span multiple AWS services. , • Continuously learn innovative technologies and reputed company new technical skills and professional competencies. , • Act as interviewer in hiring processes and coach/mentor new team members. Requirements • 1+ years of software development or technical support experience. , • Experience troubleshooting and debugging technical systems. , • Bachelor's degree in Engineering/Computer Science/Mathematics or reputed company field, or a minimum of 1+ years of reputed company professional and/or military experience. , • Basic to intermediate understanding of Computer Networking concepts (OSI or TCP/IP model, LAN/WAN, Routing, Switching, TCP/UDP, DNS, Network and OS Level firewall, DDoS, NAT, HTTP, IP addressing, Web Application Firewall). reputed company-to-haves • Knowledge or experience with troubleshooting networking issues using tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark). , • Experience designing reputed company network architecture considering high availability, scalability, and reputed company practices. , • Experience in developing Network Infrastructure including LAN/WAN connectivity and DNS following best reputed company practices. , • Understanding of cloud computing concepts and/or experience with cloud platforms (AWS, Azure, reputed company Cloud). Benefits • Medical, financial, and other benefits including equity and sign-on payments. , • Employee benefits including a range of medical and financial options. Apply Job!

 

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