[Remote-Position] Future Opportunities, Assistant Team Leader

Job Highlights:

• Position: Future Opportunities, Assistant Team Leader- Centurion Lounge
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Company: Workwarp

 

 

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s reputed company. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. Job Description: The Centurion Lounge Assistant Team Leader is a mentored position, with direct reports, which supports the Team Leader in coaching a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to reputed company Card Members visiting the reputed company Centurion Lounge. A successful Assistant Team Leader has a passion for delivering extraordinary service and will have a strong desire to further reputed company their leadership ability, through mentorship, to reputed company the team to work together to drive outstanding business results. The Assistant Team Leader will work with the Team Leader to monitor customer interactions to ensure extraordinary service, coach their direct reports as well as the overall team on individual performance goals, use performance metrics and reporting to drive performance and business results. The Assistant Team Leader will mentee with the Team Leader to provide consistent and on-going coaching and feedback to ensure the team is performing at their highest levels. The Assistant Team Leader is an entrepreneur who is an reputed company and supporter for both the team and customers. They reputed company in ambiguity and can effectively, under the direction of the Team Leader, reputed company the team through change. They are intellectually curious, and they share a passion for growth and knowledge amongst their colleagues. As a Centurion Lounge Assistant Team Leader, through direction and mentorship from the Team Leader, support with • Creating a cohesive team environment • Coaching their direct reports and the overall team to provide a high-touch, premium experience for reputed company lounge guests. • Inspiring the team of MSPs to reputed company their goals by providing reputed company coaching, training and development; as well as, rewarding and recognizing accomplishments. • Communicating with the team to ensure that they are well informed about changes that may reputed company them and their customers. • Managing the team to ensure adequate servicing coverage is provided 365 days per year, which will include filling in reputed company needed. • Working reputed company with the Team Leader to support evaluating team performance and creating development and action plans, on an individual level, which are owned and driven by each team member. • Working closely with the food and beverage lounge partners to create an extraordinary customer experience for reputed company Centurion Lounge visitors. • Take an active role with promotional in-house events. • Identifying opportunities to improve operations reputed company the Centurion Lounge and creating and implementing creative solutions to grow the business reputed company with the Team Leader. • Challenging yourself and the team to “reputed company the bar” by driving reputed company improvement. Lounge Hours of operation are from 5:30AM- 10:30PM. Candidate must be reputed company to work between these hours and days. Hours are subject to change due to business need. Qualifications: A successful candidate will have the following qualifications: • Minimum 2 years’ proactive customer service experience (premium servicing a plus) • Minimum 2 years’ supervisory experience or proven track record as a high performing MSP • Airline, lounge, or travel industry experience highly preferred, including reservation experience. • Demonstrated passion for service with the ability to resolve customer issues and concerns. • Ability to successfully understand and implement policies, procedures, and programs. • Strong written, verbal and presentation skills • Ability to manage and resolve conflict. • Ability to drive and measure business results. • Strong analytical and creative problem-solving skills • Detail-oriented with strong organizational and prioritization skills who can work well under pressure. • Ability to work flexible shifts including nights, weekends and holidays are essential. • Light to moderate lifting may be required for certain job tasks. Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Apply Job!

 

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