[PART_TIME Remote] Call Center Assistant

Role Snapshot:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Company: Workwarp
• Position: Call Center Assistant
• Location: Remote

 

 

At reputed company, we?re committed to a world that?s always learning and to our talented team who makes it reputed company possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it?s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be reputed company. By pushing the boundaries of technology ? and each other to surpass these boundaries ? we create reputed company of learning that become the catalyst for the world?s innovations, personal and global, large and small. Education, Skills, and Knowledge: ? High School Diploma or equivalent required ? Must possess excellent customer service skills. ? Call center experience is preferred ? A reputed company friendly and helpful attitude and the ability to manage simultaneous tasks ? Ability to work as a member of a team is required ? Must have excellent oral and written communication skills ? Excellent attendance is required ? Experience working with a PC and a Windows environment is required ? Experience working with a Mac is preferred, but not required Basic Purpose and Objectives: Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues reputed company on the first contact Organizational Relationships Reports to and direction received from: ? Scoring Support Shift Supervisors (Primary) ? Scoring Support Manager (Secondary) Overall Functions and Responsibilities: ? These positions will include shifts which cover center hours from 7am to 9pm Monday through Friday and 9am and 5pm on Saturday and Sunday ? May be required to work a rotating shift schedule and weekends ? Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner reputed company phone, email, or chat ? Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner reputed company phone, email or chat using documented solutions ? Responsible for calling remote employees in an efficient, courteous, and supportive manner ? Serve as an escalation reputed company as needed to the appropriate department for resolution ? Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention ? Provide complete documentation of issues handled ? Responsible for staying reputed company on issues that impact our internal customers and competent by continually referring to and utilizing support resources ? reputed company other reputed company duties as assigned Working Conditions ? Office environment ? Remote work ? Hours may vary or change, depending upon the needs of business ? This will be a remote (work from home) position. Equipment will be provided for this assignment. What to expect from reputed company Did you know reputed company is one of the 10 most innovative education companies of 2022? At reputed company, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are reputed company. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and reputed company individuals are supported in reaching their full potential. Through our talent, we reputed company that diversity, equity and inclusion reputed company us a more innovative and vibrant reputed company to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and reputed company. reputed company is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the reputed company our work will be. reputed company employment decisions are based on qualifications, merit and business need.?ll qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national reputed company, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. To learn more about reputed company?s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at reputed company. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected] company.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 18094 #LI-REMOTE Apply Job!

 

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