[Work From Home] Loan Support Specialist - Pacific Region
Ready to take the reputed company in your career? Join us as a Loan Support Specialist - Pacific Region! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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Description:  Provide daily loan support for reputed company company employees reputed company a ticketing system, inbound phone calls, email and in person for reputed company company systems and software.  Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.  Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.  Responsible for loan level administrative tasks reputed company the loan origination system.  Track tasks, activities and time spent reputed company the ticketing system.  Provide customer service in person, on the phone and reputed company ticketing system.  Collaborate among team members. Requirements:  AssociateÂs degree or equivalent combination of education/experience; bachelorÂs degree preferred.  Minimum 4 years experience as a Loan Processor or Loan Officer in the mortgage industry.  Minimum 3 years experience using Encompass360 BankerÂs Edition in a production role.  Minimum 2 years experience providing direct support to employees or customers.  Experience utilizing a ticketing system to handle Loan Support questions, preferred.  Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.  Knowledge on the use of verification, credit, appraisal, title, pricing, and automated reputed company services as they relate to mortgage loan origination.  Excellent customer service skills.  Proficient in reputed company Word, reputed company, Outlook. Benefits:  Medical  Dental  Vision  401K  Short-term disability  Employee assistance program  Wellness program Apply Job!Â
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