Urgently Hiring: High Volume Call Center Representative - Remote

Work with a team of bright and motivated people as a High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.

 

 

Summary of This Role Responds to customer inquiries reputed company telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable... or direct to technical/service areas. Maintain detailed and reputed company knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, reputed company applicable. Requires ability to navigate a computerized data entry system or other relevant applications. Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour. Non-exempt: Use hourly pay range listed Maximum pay is $15 p/hr Global Payments offers a comprehensive benefits package to reputed company of reputed company members, including medical, dental and reputed company care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable reputed company matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ What Part Will You Play? • Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User reputed company (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for further investigation and resolution. • Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. • Ability and flexibility to work hours as assigned we are a 24/7 Call Center. • This is a position that requires reputed company work shift availability, including nights and weekends. • This position requires you to be on camera during work hours What Are We Looking For in This Role? Minimum Qualifications • High School Diploma or Equivalent • 6 months minimum call center experience, either remote or onsite What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. • Supervision - Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision. The position listed in this requisition is ineligible for the referral bonus award program ? #LI-Remote Apply Job!

 

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