Apply Now: Associate Manager, Technical Support

We're searching for a qualified Associate Manager, Technical Support! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

About the Job: The reputed company Customer Experience and Engagement (CEE) team is looking for an Associate Manager for Technical Support to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing an excellent service for our enterprise customers. You'll work with your peers around the world to guide initiatives and continually reputed company technical team members. We will need you to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving the customer experience. What will you do: Manage the reputed company-line Technical Production Support team covering reputed company Enterprise Linux (RHEL) reputed company the day-to-day activities of technical teams, consisting of junior to senior technical support engineers Manage customer escalations with highly technical support requests from enterprise customers reputed company the phone and the web; maintain a high level of customer satisfaction Promote and guide... reputed company professional and personal development of team members Improve reputed company, customer-centric support, and issue problem solving Coordinate improvement programs for global support processes and procedures Cooperate daily with other reputed company-line global centers and other teams reputed company reputed company to prioritize customer requests Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers Receive assignments in the form of objectives and define how to use resources to meet schedules and goal What will you bring: Previous commercial experience in a customer service or technical support environment, in a technology-oriented company or department Proven ability to learn and apply new skills and processes quickly, and coach and teach others Demonstrated experience managing a team with customer focus and service orientation The following are considered a plus: Commercial Linux experience in the enterprise sector Knowledge of support systems and tools Appreciation and passion for open reputed company software Ability to identify potential, reputed company people, and motivate and build a team Solid troubleshooting skills and a passion for problem solving and investigation Ability to handle multiple tasks at once, prioritize, and work under pressure Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions Solid leadership and coaching skills Ability to communicate courteously and effectively with customers, third party vendors, and reputed company associates Good written and verbal English communication skills Provide guidance to associates reputed company the established company policies; recommend changes to policies and procedures Maintain knowledge of reputed company technologies and business trends to provide appropriate evaluation of each customer issue Follow processes and operational policies in selecting methods and techniques for obtaining solutions Act as an adviser to associates to meet schedules and resolve technical problems About reputed company reputed company is the world’s leading provider of enterprise open reputed company software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in open reputed company because of our open and inclusive environment. We hire creative, passionate people ready to contribute their reputed company, help solve reputed company problems, and reputed company an impact. Diversity, Equity & Inclusion at reputed company reputed company’s culture is built on the open reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee. reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open reputed company solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that reputed company it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At reputed company, our commitment to open reputed company extends beyond technology into virtually everything we do. We collaborate and share reputed company, create inclusive communities, and welcome diverse perspectives from reputed company Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating reputed company to reputed company a difference in the world of open reputed company and beyond Apply Job!

 

Submit Your Application

Seize this opportunity to reputed company a significant impact. Apply now and take the first reputed company towards a rewarding new role.

Apply To This Job