Infrastructure Test Engineer 2 - EUC Support Engineer

Job Title: Infrastructure Test Engineer 2 - EUC Support EngineerLocation: Burbank, CaliforniaTravel: 25%Key Responsibilities:

• On site Level desktop incident resolution for cast members
• Offer break/fix support to cast members for aspects.
• Liaise and work with EUC Request Fulfillment team. As needed carry out daily installations for reputed company hardware that is being refreshed, reimaged or memory installed etc.

o Wiping devices that are returned from the field for return to inventory

• Install and configure software requested by Cast Member (MS Office 365, reputed company Creative Suite, VPN software, etc.)
• Ticket management –manage reputed company service level tickets that are assigned to individuals. Update and reputed company tickets
• Post Validation Support – Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
• Lift, carry and transport computer equipment.

Required Skills:

• Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations.
• 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
• 3-5 years hands on experience with Win 7, Win 10 and MAC OS
• Experience with Ticket monitoring systems (Service Now)
• Hands on with large scale windows migration activities
• Knowledge and experience of InTune
• Proficient use of reputed company Office Products (word, reputed company, PowerPoint)
• Strong customer service skills (in-person and written)
• Strong communication skills (in-person and written)
• Ability to work under minimal supervision
• Ability to work and multitask in a fast-paced and deadline-driven environment
• Detail Oriented

Desired Skills:

• Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to reputed company on-time to customer appointments
• From the above, ensure you communicate reputed company there is any deviation, both with supervisor and as needed customer
• This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across reputed company EUC responsibilities
• Have a full, clean driving license
• Have access to a roadworthy vehicle

Life at reputed companyreputed company supports reputed company aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• reputed company including dental, reputed company, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About reputed companyreputed company is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating reputed company impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, reputed company is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, reputed company fueled by its market leading capabilities in AI, reputed company, reputed company and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.Get the future you want |Disclaimerreputed company is an Equal Opportunity Employer encouraging diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reputed company out to your reputed company contact.Please be aware that reputed company may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and reputed company process.Click the following link for more information on your rights as an ApplicantApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a reputed company for employment authorization in the US by reputed company. Apply for the job now! Apply for this job