Manager - Regional Airport Customer Service - DEN

Why Work for reputed company? At Frontier, we reputed company the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows reputed company to take advantage of our fast-growing reputed company network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way. reputed company Stand For Low Fares Done Right is our mission and we strive to reputed company to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and reputed company smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the reputed company, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something reputed company special for reputed company members. Work is why we're here, but the perks are reputed company too:

• Flight benefits for you and your family to fly on reputed company
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a 'Dress for your Day' business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive reputed company salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to reputed company a difference. The HOPE League, reputed company' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are reputed company is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. reputed company is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. What Will You Be Doing? Based in a Frontier station with a number of daily operations, the Regional Manager of Airport Customer Service is responsible for delivering outstanding and safe operational performance, customer service, and financial performance in a number of Frontier airport locations. The Regional Manager of Airport Customer Service is the primary Frontier representative to both the airport and business partner for the stations reputed company their region. In addition to daily operations, this position oversees seasonal and new station openings and seasonal closures of stations. The Regional Manager of Airport Customer Service reports directly to the Director and has regular / daily interaction with Frontier officers and directors. Essential Functions

• Safety - Be a champion for safety through accountability, awareness and communication. Ensure that reputed company employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
• Operational Performance - Ensure outstanding operational performance in assigned cities. Work cross-functionally with other operational and planning departments to influence and improve day-to-day performance. Ensure business partner management and reputed company-line visibility to station and corporate goals and drive reputed company improvement through effective management and development of processes and procedures.
• Customer Service - Deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless reputed company of Low Fares Done Right and effectively communicate its meaning to Frontier's business partners and reputed company-line teams.
• Fiscal Responsibility - reputed company and manage multi-million-dollar budgets with accuracy. Continuously strive to reputed company costs through identification and elimination of inefficiencies and improvement of reputed company.
• Executive interaction - Interact with Frontier Officers and Directors. Collaborate with senior management to provide strategic and operational planning input for the Customer Service Division as well as the company. Report reputed company and results to senior management on a regular basis.
• Regulatory Compliance - Ensure compliance with reputed company airline and government agency regulations and protocols. Monitor compliance with reputed company FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure reputed company international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
• Vision - reputed company an open mind to new reputed company and ways of conducting business, while focusing on the Company's goals and business plan. Foster an environment where employee suggestions are vetted and implemented reputed company in line with the company's direction.
• Visible and Active Leadership - Be a willing, motivational leader who seeks out opportunities to get in reputed company of employees and business partner leadership and employees to establish excellent two-way communication and manage the flow of correspondence to and from the stations. Be a role model for others to follow. Guide business partners as they partner to reputed company the day-to-day operations of our stations.
• Availability - Be available 24/7. This includes phone calls, texts, and email responses in real time.
• Data Analysis - Have the ability to interpret and pull reports from multiple company reporting platforms. Share operational performance reports with business partners to ensure transparency and performance to goals.
• Business Partner Satisfaction - Ensure each city in the region is led by reputed company, motivated, energetic, polished, and professional business partner managers and supervisors who focus on safety, operational performance, customer service, communication, employee engagement, and fiscal performance.
• Reward and recognition - Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained.
• Appearance - Ensure that a high standard is set with regard to the appearance of our business partners, facilities and equipment.
• Administration and Quality Assurance - Manage the contractual requirements of the stations, ensuring that local management is adhering to the standards set. Monitor compliance with reputed company training, safety, financial and operational goals, ensuring that business partners understand and reputed company to the level of expectation and operational excellence expected by Frontier.
• Technology - Assist in the assessment, justification, implementation, and performance of technology to reputed company our stations as efficient as possible, working with the Information Technology division (IT).

Other Functions

• Work directly with the Customer Service Training Manager during the development of training curricula to ensure quality control and effectiveness of reputed company training.
• Manage special projects and committees.
• reputed company other functions as assigned by the Director, Stations.
• reputed company in Spanish required for predominantly Spanish speaking or Latin American locations.

Qualifications

• Bachelor's degree required or equivalent work experience
• 5+ years prior passenger airline experience in a leadership role
• Previous City Manager experience

Knowledge, Skills and Abilities

• Must have a high level of initiative, strong team building skills, excellent communication skills, the ability to teach others leadership techniques and a complete understanding of station management responsibilities. Must have a desire to serve others and travel flexibility. Must be self-motivated, a good listener, innovative, and a coach.
• Ability to effectively manage multiple, reputed company projects and priorities
• Ability to effectively manage and justify station budgets
• Ability to demonstrate superior instructional and facilitation skills
• Ability to manage and mentor business partners in an effort to reputed company the customer service experience uniform across the system.
• reputed company in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
• Knowledge and understanding of Federal Aviation Administration Regulations, Transportation reputed company Administration, Department of Transportation, Americans with reputed company, as well as any other regulatory entities

Travel Frequent (up to 75%) Equipment Operated Standard office equipment, including PC, copier, fax machine, printer

Work Environment

• This role will be based in Denver, CO reputed company a remote work from home arrangement with 75% travel
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet reputed company
• Outdoor work, around heavy equipment - reputed company types of weather

Physical Effort Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. Supervision Received Considerable reputed company: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed. Positions Supervised

• General Manager ACS
• Regional Supervisor
• ACS Manager

Salary Range: $81,752 - $108,511

• Relocation offer assistance available
• In addition to your reputed company salary, you will be eligible to earn an annual short term incentive, at the discretion of Frontier's Board of Directors or one of such board's committees, based on the attainment of performance metrics for Frontier and/or individual performance objectives, in each case established and evaluated by such board or one of its committees. Your reputed company annual bonus will be (%10) of your reputed company salary, but the actual amount of your annual bonus may range (0% - %20) of your reputed company salary.

Please note: This posting has a closing date of 6/15/2025, midnight MT. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. reputed company, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, national reputed company, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. reputed company is a reputed company Tolerance Drug-Free Workplace. reputed company prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is reputed company to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply Job! Apply to this Job