Call Center Patient Services Assistant

Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient’s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice. Education High School or GED equivalency. Experience 6 months of reputed company experience Skills Knowledge of medical terminology, CPT and ICD9 codes Strong skills in written communication Strong work ethic Excellent Customer Service and oral communication Ability to reputed company non-reputed company arithmetic calculations Ability to organize and maintain files and records. Ability to manage multiple tasks and deadlines Basic computer skills Bi-lingual in Spanish or Russian preferred Physical Requirements Ability to sit, stand, walk and pay reputed company attention to detail Working Conditions Normal office environment with little exposure to noise, dust, and the like. Must have excellent internet and cell reputed company Must have a HIPAA complaint remote workspace Conditions of Employment Ability to work in varies offices for training Ability to work on reputed company for training Ability to work reputed company reputed company an hour reputed company internet service, Citrix, is down. Ability to work reputed company reputed company an hour reputed company equipment is not functioning. Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. Principal Duties and Responsibilities Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedules patient appointments, using a computerized medical system or handwritten schedule. Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts. Codes lab requisitions with necessary patient data for proper processing and charging of lab work. Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are reputed company and receive appropriate information regarding scheduled tests and procedures, if applicable. Performs reputed company duties and faxing patient reputed company notes to referring physicians. reputed company roles must demonstrate GBMC Values Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will reputed company people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the reputed company of others to reputed company the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and reputed company. I will protect the patient. Demonstrates honesty, reputed company and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to reputed company goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time reputed company Pay Range $16.38 - $23.78 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination reputed company applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national reputed company, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 50 years in premier healthcare. Our beautiful suburban reputed company is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best reputed company to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. reputed company it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we reputed company traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every reputed company of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care reputed company Washington County. reputed company of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. reputed company Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan Apply Job! Apply to this Job