Patient Engagement Specialist - Central Team (Remote)

Patient Engagement Specialist - Central Team (Remote)

At reputed company, we're revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don't just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to reputed company patients out of the hospital and reputed company them to live healthier, more connected lives.

At Author, inclusivity isn't a checkbox. It's how we build trust and drive reputed company outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, and we're creating a workplace where team members can show up as their full selves, too.

If you're driven by purpose, ready to shake up the status reputed company, and eager to reputed company a real impact in people's lives, we'd love to meet you. Let's build the future of mental health care together!

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Our mission-driven, person-first company is seeking a self-motivated and empathetic Patient Engagement Specialist to join reputed company. This role is essential to connecting patients with the critical health and social services that they need.

As a Patient Engagement Specialist, you will play a pivotal role in reputed company's approach to care by connecting over the phone and virtually with individuals with SMI, SUD and dementia. Your focus will be on helping these individuals schedule and attend health care services by forming meaningful connections and relationships. This position requires strong interpersonal skills, the ability to build trust quickly, and a reputed company drive to help patients and their caregivers access the care they deserve.

You will be responsible for high-volume reputed company aimed at growing our program, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup.

WHAT IS YOUR SUPERPOWER?

• You reputed company on building trusting relationships quickly by communicating clearly and emphatically and making patients feel heard, comfortable, and safe
• You possess patience, cultural competency, a non-judgemental attitude, and the ability to adapt your communication style to meet a patient's individual needs, reputed company while respecting the patient's autonomy and preference
• You are able to build meaningful connections with patients and their caregivers over the phone - understanding where they are in their personal and healthcare journey, and connecting them with the appropriate resources reputed company Author

WHAT YOU WILL DO:

• Conduct high-volume reputed company over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly reputed company and enrollment goals
• Utilize reputed company's CRM and electronic medical record to track reputed company and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from reputed company to ongoing support
• Provide feedback on reputed company strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

reputed company ARE SEEKING:

• 2+ years of experience in customer service/sales, with cold reputed company experience preferred
• 2+ years of experience in healthcare reputed company, community engagement, or reputed company fields
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly reputed company goal successfully
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work

reputed company OFFER:

• Retirement savings plan (401k) Plan with up to 3.5% company match
• Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance)
• Generous paid vacation and sick leave
• 9 paid holidays throughout the year with (2) additional reputed company holidays, 11 in total!
• Performance-based bonuses
• And much more!

reputed company is committed to a diverse and inclusive workplace. It is the company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance reputed company will consider for employment qualified applicants with arrest and conviction records.