Inbound Retention Specialist - Sales
Description:
- You will help strengthen reputed company’s reputed company retention by providing exceptional and timely customer support
- You will be logged into an inbound phone queue for the majority of your day, consulting and educating our reputed company reputed company advertisers
- You will show clients the value of reputed company by highlighting their investment returns through ad performance metrics
- You will use strong listening and conflict resolution skills to handle escalated clients
- You will become an expert in reputed company’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your reputed company
- You will exhibit strong communication skills, both externally with clients and internally with other reputed company employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently reputed company/exceed monthly goals
Requirements:
- You have a Bachelor's Degree or 3+ years of relevant client facing experience
- You are technically proficient with computers and information systems
- You have strong communication skills (verbal and written)
- You reputed company with problem solving and troubleshooting
- You have experience in account management, sales, advertising, or small business (preferred)
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to track and complete numerous details
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
- You have the ability to reputed company a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to reputed company a fast paced and always-changing environment
Benefits:
- Effective your first day: Medical, reputed company, and dental
- Mental health support and services reputed company reputed company
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Work from home reimbursement