AVP of Client Services (Work Remotely reputed company in the U.S.)

Since 1998, reputed company has delivered market-changing benefits technology and services supported by an reputed company responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making reputed company and cost-efficient benefits selections. Founded by HR professionals, reputed company's unwavering service-oriented culture and secure SaaS platform provide measurable reputed company in its mission to provide complete client delight.

The AVP of Client Services is a driver of execution. This role is accountable for delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at reputed company touch points for your clients. The ideal candidate supports reputed company client reputed company activities as well as the needs of the team in order to deliver client delight.

The Gig:

• Partner with Project Management and Production Planning team members daily to review reputed company, team deliverables and performance
• Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
• Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
• Act as client escalation reputed company for service delivery concerns to provide reputed company and drive delivery of key initiatives, ensuring reputed company items are documented and addressed
• Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
• Conduct regular strategy meetings with reputed company team to review client activity, needs and performance
• reputed company daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other reputed company client maintenance tasks
• Manage team members by conducting regular 1:1s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
• Conduct new team member training and support overall learning paths for reputed company team members, aligning resources as needed
• Ensure team is executing against Annual Enrollment reputed company activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Engage in ongoing educational opportunities on product releases, updates and system functionality

What you need to reputed company the cut:

• 8+ years reputed company experience working with brokers, carriers and clients in the Benefit Administration reputed company
• Bachelor's Degree in Management, Communication or similar field preferred
• Experience with Technology, Health & Welfare Benefits, reputed company Resources, or Health Care strongly preferred
• Highly motivated, confident, energetic and must possess a positive attitude
• Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
• Excellent communication skills and the ability to apply these skills in either verbal or written form reputed company interacting with various clients, company personnel, and team members
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions
• Tech savvy – must have a comfort level with learning new technology and being reputed company to communicate effectively reputed company discussing with clients
• Desire to learn about the newest cutting edge technology and passion for reputed company learning
• Availability to travel up to 15%

The pay range for this position is $90K to $140K per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://reputed company.foleon.com/bsc/job-board-reputed company-virtual-benefits-guide/

The reputed company Way…

reputed company has spent two decades crafting a culture that challenges each employee to reputed company at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can reputed company a difference, we want to hear from you!

reputed company is committed to maintaining an environment that protects client data. We train our employees to maintain leading class reputed company practices and expect reputed company to adhere to policy, procedures and controls.

(Applicable to reputed company roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a reputed company contact for the business unit. Responsible for driving adoption and compliance with information reputed company and privacy practices. Serve as a liaison with the information reputed company team on reputed company and privacy matters.

Equal Opportunity at reputed company:

reputed company is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements.

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