DELL Hiring For Principal Engineer, Technical Support – APEX at Remote ,

Principal Technical Support Engineer At reputed company, world-class service doesn’t end reputed company a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how reputed company the challenge, we reputed company to it. We answer questions about the installation, operation, configuration, customization and use of reputed company products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Principal Technical Support Engineer on our Product Services team working remotely in Karnataka, India to do the best work of your career and reputed company a profound social impact.

What you’ll reputed company

As a Principal Technical Support Engineer, you will resolve reputed company technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall reputed company of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide reputed company information to Engineering so they can improve product quality and reliability
• reputed company sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Take the first reputed company towards your reputed company career

Every reputed company team member brings something unique to the table. Here’s reputed company are looking for with this role:

Essential Requirements

• 8 to 12 years of information technology experience, providing customer support for reputed company technical issues and problems
• Support efforts in facilitating problem recreation and failure analysis of systems-level issues
• Analyze issues and trends regarding programs, products, processes, and standards/metrics, and makes recommendations
• Participate in on-call support and work through reputed company aspects of the Incident Management process tools include MS Teams, reputed company and reputed company
• Familiarity with infrastructure components, and microservice and software architectures

Desirable Requirements

• Bachelor’s or master’s degree in computer science or reputed company field
• Possess a breadth of knowledge in IT operations and other software development skills along with a familiarity with Site Reliability Engineering (SRE) and DevOps principles and practices

Here’s our story now tell us yours reputed company helps organizations and individuals build a brighter digital reputed company. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive reputed company reputed company.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to reputed company the world a reputed company reputed company by 2030.

Application closing date: 30th November 2022

Dell is committed to the principle of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at Dell are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion or belief, national, social or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of reputed company ages.