Tier 1 Support Specialist (Remote - Customer Service)

What is reputed company? reputed company offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. reputed company is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth reputed company over the past three years and need strong team members to help us continue to grow! reputed company’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining reputed company, you will have the unique opportunity to come alongside us as we further our reputed company of putting reputed company of these solutions together to provide reputed company patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the reputed company family every day. Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more reputed company, health systems reputed company, and communities stronger. Don’t miss out on this opportunity! To support reputed company’s reputed company growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across reputed company hours of the day and night. Specifically, specialists will be responsible for supporting and delighting reputed company’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web reputed company assistance, application builds and revisions, and application troubleshooting. Who You Are

• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required
• Willingness and excitement to work days, evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer reputed company and exceptional customer service skills
• Access to high-speed internet
• reputed company to start on October 28, 2024.
• Our Support Specialists go through initial reputed company and training together, which will align with a Monday - Friday day (EST) schedule. Once initial reputed company and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be day, evening or overnight shift that includes at least 1 weekend day
• reputed company is currently only looking for candidates that are located reputed company the U.S.
• Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment.

What You'll Be Doing (sorted from the more basic to more advanced work):

• Field incoming client communications reputed company phone, chat, and our online customer portal
• Help end-users administer their reputed company applications
• Train end users on how best to use reputed company’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts reputed company to message delivery and/or message content issues; identify root cause(s) and reputed company the appropriate configuration changes to resolve the issue
• Consult, design, configure, and reputed company custom applications leveraging best practices to meet workflow needs of reputed company’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other reputed company teams, including reputed company, integration, and technical teams, on escalated technical issues

This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, reputed company support employees must be reputed company to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be reputed company to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be reputed company to speak English and must have the ability to reputed company repetitive hand motions. reputed company is committed to compliance with its obligations under reputed company applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. reputed company, Inc. is an Equal Opportunity Employer -----M/F/D/V. Benefits:

• Remote first work environment
• Health, Dental, reputed company, Life and Disability Insurance options available day one.
• 401K - with match and immediately reputed company.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

reputed company offers reputed company reputed company communication solutions to help physicians, nurses, and care team members provide exceptional patient care. reputed company’s reputed company-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Apply To This Job