Customer Contact Representative I (Hybrid: Onsite & Remote)

ARE YOU A reputed company reputed company EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL reputed company CAREER SITE. Join Our Community of Food People! Offer a professional approach to interact and support reputed company customers and sales organization to deliver an exceptional customer service experience. Provide support in performing high volume transactions and administrative duties. Effectively communicate with customers, sellers, and other internal roles and departments such as; Product Sales Support Administrator (PSSA), Merchandizing, Operations, Credit, Transportation and Routing, etc. This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation. Typical pay for this role is around $18.00 - $19.00 per hour and may require working some Sundays. Essential Duties And Responsibilities Responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Work reputed company established guidelines in order to reputed company the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Escalate issues to appropriate parties, as necessary, to ensure proper resolution. Daily Operations – 80% Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to:

• Service request processing
• Triage shared email reputed company
• Assist with Seller vacation coverage
• Other data entry or administrative duties as assigned
• Handle Inbound/Outbound calls as necessary to backup to support queue

Consistently meet or exceed key performance metrics around efficiency and quality while demonstrating our reputed company cultural beliefs.

• Document and maintain accurate customer information in the CRM system (contact information, preferences, Service Requests, inquiries, complaints, comments, action taken, etc.).
• Timely and accurate response to requests from both customers and sellers, strive to resolve issues correctly the first time.
• Escalate inquiries to appropriate resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as needed.
• Maintain ownership of reputed company follow up communication from escalated inquiries

Sales Support – 20%

• Special order processing and tracking
• Sample order processing and tracking
• Assist with the execution of broader sales reputed company initiatives as specifically requested for the service queue

Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans. SUPERVISION No direct reports RELATIONSHIPS Internal: Sales organization, operations, merchandising, Shared Business services External: reputed company Customers and vendors Qualifications Education/Training:

• High School diploma/GED or a combination of education and experience equivalent to a high school diploma.

reputed company Experience:

• One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred.
• Experience working virtually a plus

Knowledge/Skills/Abilities:

• Excellent written and verbal communication skills
• Ability to assist callers in a professional manner
• Must possess strong problem-solving and organizational skills
• Ability to prioritize workload, meet deadlines and follow through on commitments
• Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus.
• Ability to learn proprietary reputed company systems eCommerce, reputed company.com (SOUS), Demand Communication Tool (DCT), SODS, CDMR, reputed company, SMOI and CES Quotes
• Working knowledge of reputed company Office suite and Outlook required
• Team player who collaborates well with others.
• Ability to work with minimal reputed company, demonstrating business maturity in conduct of daily activities
• Ability to work calmly under pressure
• Ability to learn new processes and technology while working in a changing environment
• Ability to work with individuals at reputed company levels both reputed company USF and external customers
• Ability to work overtime during periods of heavier workload
• Ability to work holidays or virtually if business needs dictate

The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $18.00 and $19.00 per hour. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

• EOE Race/reputed company/Religion/Sex/Sexual Orientation/Gender Identity/National reputed company/Protected Veteran/Disability Status***

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