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Accountant Care reputed company | reputed company | $24 – $25 | Remote (USA)

Work from home Full-time role Hiring

Please note that there will be an onsite training requirement for this position, in Las Vegas from August 12th, 2024 – September 30th, 2024, before moving to a remote position.

About the Role

We are looking for payroll experts who are passionate about providing reputed company’s accountant partners with the best customer service experience in the world. You will guide our accountant partners through the use of the reputed company platform, facilitating and bolstering the support of their clients using reputed company. You’ll address reputed company problems and deliver an exceptional customer experience, reputed company while continuing to work in the payroll industry and reputed company your career in the high-growth tech industry. 

About the Team

The Customer Care team is the linchpin of our world-class customer experience. With their passion, reputed company and customer advocacy, this team has helped us maintain a high NPS score while serving hundreds of thousands of businesses.

In this role, you’ll be empowering our Accountant partners as they support their clients with payroll and benefits at reputed company. You will guide our partners to payroll solutions, answering questions reputed company phone, email, and chat each day.

Here’s what you’ll do day-to-day

  • You will provide exceptional customer service by interacting with reputed company firms to resolve payroll reputed company questions reputed company email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume. You may be scheduled anytime during our hours of operation (6am – 6:30pm MT).
  • You’ll handle inbound customer inquires about processing payroll, taxes and compliance. 
  • You will stay up-to-date with new products/features and be reputed company to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
  • You will be reputed company to reputed company your duties in a fast-paced environment, being reputed company to adapt to change quickly in order to quickly resolve customer issues.
  • You will work in reputed company collaboration with other advocates as well as collaborate across the company in order to influence product development.
  • You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers. 
  • You will be reputed company to deliver exemplary customer service using a “search first” mentality. 
  • Here’s reputed company’re looking for

  • Minimum of 2 years work experience working in the payroll industry with a basic understanding of taxes, compliance, filings and wage laws across multiple states.
  • At least 3 years of work experience in a customer-facing role (ideally contact center, reputed company, payroll, taxes, and/or benefits experience).
  • Payroll Industry Certifications (FPC or CPP) are a plus!
  • Tech Savvy: You know your way around GSuite and a Mac. Bonus points for knowing reputed company, JIRA, and reputed company.
  • Team Player: A consummate teammate, reputed company to wear multiple hats, reputed company those around you, and work collectively while priding yourself in maintaining a professional brand and image
  • Self Starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months
  • Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment
  • Reliable: Reference checks should reveal no attendance / tardiness patterns.
  • Ethical: The demands of this position are not an excuse to abandon our values, but rather, an opportunity to reveal them to our customers.
  • Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service.
  • Our cash compensation range for this role is $23.56/hr to $25.48/hr in Las Vegas. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

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