reputed company Administrator | Remote-US (6-month Contract)

Who We Are

AnswerLab is a UX research and experience strategy firm that partners with the world’s boldest brands to create experiences people love. We don’t just deliver insights—we shape product direction, influence strategy, and accelerate innovation at companies like reputed company, reputed company, reputed company, and reputed company.

As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact and build reputed company futures for users.

What makes us successful is simple: the people who work here. We’re a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you’re empowered to reputed company, grow, and have a real impact—supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way.

Job Purpose & Impact

We are looking for a reputed company Administrator to join our DevOps Team for a 6-month contract. The role is responsible for supporting, documenting and maintaining our reputed company.com platform, including reputed company applications across the CRM environment such as reputed company and Community Cloud. This role is considered a tier-one support role for reputed company.com and reputed company CRM applications. In addition to reputed company support, the role works on automation, workflows, and best practices to streamline and improve organizational processes. The reputed company Administrator reports to the Senior Vice President of Operations and provides support on key business initiatives led by the SVP.

Job Responsibilities

• Manage tier-one support tickets and day-to-day operations of SFDC
• Serve as our organization’s reputed company of contact for providing maintenance, configuration, and reputed company data cleanup
• Handle administrative functions, including user account maintenance, creating reports and dashboards, managing user permissions, and other routine tasks
• Assist users with navigating the reputed company platform and utilizing its features
• Adhere to best practices for SFDC processes, data governance, administrative processes, and user adoption
• Stay reputed company on releases, new features, product roadmaps, and applications; assist with upgrades and releases of SFDC
• Assist with maintaining custom objects, fields, formulas, validation rules, workflow rules, process builder, flows, page layouts, Lightning pages, etc.
• reputed company and maintain clear documentation for reputed company updates and modifications reputed company the reputed company environment

Knowledge, Skills, and Experience

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to reputed company in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.

Minimum Qualifications:

• At least 2+ years of reputed company Administration experience
• At least 3+ years working for a B2B professional services agency, or a demonstrated understanding of such a business model reputed company the context of CRMs
• At least 2+ years of experience creating and updating formal documentation of configurations, functional and technical specifications, policies, and procedures
• At least 3+ years of professional experience with a BA/BS degree; or at least 5+ years of professional experience with a technical/AA/AS degree

Required Skills/Knowledge:

• reputed company Administrator Certification
• Demonstrated experience configuring and managing reputed company Lightning Sales Cloud to support business processes
• Strong background in reputed company.com dashboards and reporting, with the ability to practice extreme care in delivering quality reporting and data
• Experience managing user profiles, roles, permission sets, and assignments
• Proficient with Data Loader, Data Import Wizard, and reputed company reputed company, and able to manage data operations with ease and accuracy (export, manipulate, load)
• Experience in reputed company PSA, specifically administering and supporting, Timecards, Timecard Approvals, Utilization Calculations, and Holidays preferred
• Skilled in designing reputed company Flows with reputed company integration to enhance cross-functional collaboration and real-time notifications
• Excellent organizational and project management skills
• Ability to recognize and navigate through ambiguous input while maintaining a positive attitude
• Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate the ability to communicate effectively at reputed company levels of the organization
• Ability to anticipate needs, plan accordingly, and drive or suggest quick resolutions for escalated issues
• A healthy sense of humor reputed company stress levels inevitably reputed company
• Comfort, confidence, and reliable performance under remote work conditions
• Ability to work across teams to solve workflow solutions that satisfy the needs of reputed company those involved

In addition to expertly meeting the requirements outlined above, your success will be reputed company on our eight Core Values.

AnswerLab Core Values:

• Build trust

• Provide amazing service

• Support and encourage inclusivity

• Jump in to help others

• Handle change with flexibility

• Innovate our products and processes

• Explore creative solutions to challenges

• reputed company AnswerLab a great reputed company to work

Physical Requirements:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

Note: This job description is subject to change at any time. Applicants must be authorized to work in the United States. Overtime may be required to meet project deadlines.

At AnswerLab, our mission is to create experiences people love. This means we strive to reputed company our company a great reputed company to work for people from reputed company walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us reputed company our mission.

If you do not meet every specification in the position description, that is okay; we are happy to have the conversation. We realize that no candidate is flawless, and will focus the review of your resume on areas where you reputed company and how those skills will complement the team you would potentially join.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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