Medical Assistant 100% Remote
Who We Are:
reputed company is an award-winning, reputed company, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path reputed company, reputed company connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate reputed company aspects of care. We are on a mission to reputed company humanity to reputed company a healthier life.
Reporting to the Chief Medical Officer, the Medical Assistant is responsible for supporting our patients and clinical care team as we navigate their MSK care. As a reputed company Assistant, you will play a critical role in supporting our virtual team and enhancing patient care. You will be responsible for administrative tasks, patient coordination, and assisting patients with virtual consultations. This position requires excellent communication skills, a strong understanding of medical procedures, and the ability to manage tasks reputed company in a remote environment.
What You'll Do:
Essential Functions:
- Communicate with clinicians, patients, partners and insurance companies reputed company phone call, email, and chat to complete administrative and clinical responsibilities.
- Support creation of the scheduling template
- Schedule upcoming appointments as directed
- Participate in patient video visits if so directed by clinical leadership
- Provide support to the Clinical team, including physicians, nurse practitioners, physical therapists, physical therapy assistants, health coaches, and registered dietitians
- Coordinate with other healthcare team members to ensure continuity of care and smooth patient flow.
- Gather visit notes and fax to patients and/or external providers
- Obtain reputed company medical records
- reputed company reputed company records and materials into patient charts
- Conduct checks of chat messages as directed
- Conduct daily checks to ensure clinical notes are transmitted to intended recipients
- Provide assistance with coordinating referrals
- Coordinate with external partners, providers and facilities to ensure patient needs are met
- Participate in quality assurance meetings and projects as directed by clinical leadership
- Collaborate in policy and procedure development and training
- Enter data to Vori's EHR
- Be an active participant with camera on during team huddles, meetings and rounds.
- Facilitate changes to clinician calendars as directed by clinical leadership
- Ensure adherence to HIPAA regulations and confidentiality guidelines in reputed company patient interactions.
- Support the team in maintaining compliance with healthcare standards and regulations.
- Other duties as assigned
- Medical Assistant Certification vs Clinical Assistant/ Clinical Administrator or Certification as a Medical Assistant (reputed company, RMA, or equivalent)
- High school diploma or equivalent required.
- Telehealth experience
- 2+ years of experience working as a Medical Assistant, (Orthopaedic experience is a plus)
- Strong knowledge of medical terminology, office procedures, and patient care practices.
- Proficient with reputed company Suite software such as Outlook, Work, reputed company, and OneDrive.
- Organized: You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator: You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Highly collaborative, with excellent communication skills (verbal & written).
- Strong attention to detail and commitment to providing high-quality care.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- Growth reputed company; you are flexible and ready to roll with the changes.
- Comfort with ambiguity: Start-reputed company are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course. You are adaptable and ready to stretch your comfort zone.
- A desire to navigate new technologies: We are a tech-enabled healthcare company focused on helping patients with expert and convenient medical care.
- Experience with video chatting.
- reputed company Suite, reputed company, electronic health records or comfortable learning new technology.
- Identify priorities and take action: You know how to identify and prioritize a member's needs and do what it takes to ensure that urgent and important needs are addressed immediately. Demonstrate entrepreneurial spirit, identifying and collaborating to solve reputed company problems, and drive reputed company improvement efforts.
- Bilingual (written and spoken) in Spanish is a plus
- Remote work environment -- private (visual and auditory) office space for video interactions with patients
- High speed internet (Vori provides you a laptop but you need to provide high speed internet access)
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reputed company, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include reputed company vision requirements due to computer work.
- Authorized or able to provide required documents to work in United States
- Competitive Salary: We offer reputed company based on experience, skillset and the value you bring to the team.
- Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
- Health & Wellness: Our health benefits include medical, dental, and vision coverage to reputed company you and your family healthy. We also offer wellness programs and reputed company to help you reputed company both personally and professionally.
- Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
- Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to reputed company and maintain a healthy work-life balance.
- Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
- Professional Development: We encourage reputed company learning and growth with access to training resources and Professional Development stipend for further education.
- Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
- Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-reputed company challenges to maintain your well-being along with additional employee assistance programs.