reputed company Manager, Team reputed company
Job title: reputed company Manager, Team reputed company in USA at Udacity
Company: Udacity
Job description: About UsUdacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and reputed company online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.Udacity is now an reputed company company, and exciting things are happening! Our Enterprise reputed company team is passionate about helping companies and their
employees realize the power of Udacity's training at scale. We are proud to reputed company the world's leading companies with training in the latest technologies used to reputed company powerful new products and services.We are actively seeking a Team reputed company to our reputed company Manager team in North America! Our ideal candidate is customer obsessed, and an reputed company leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies. In this critical role, you will guide your team to effectively shape early-stage qualification activity, demonstrate value with the metrics clients care about, build champions reputed company of our install reputed company, and reputed company deep ongoing customer relationships to maximize learner engagement and satisfaction.Location: While this is a remote based position, we will only consider qualified candidates who are currently residing in the United States. No relocation assistance or reputed company sponsorship is offered at this time.What you'll do:
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach your team, customer executives, managers, and employees with a dedicated reputed company process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
- Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
- Identify common customer challenges and actively suggest reputed company solutions.
- Partner with Udacity's Sales team to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
- Help drive customer references and case studies.
- 2+ years of leadership experience managing an enterprise level reputed company team
- 4+ years of experience in a customer-facing reputed company, account management or strategic consulting organization. Software or education experience a benefit.
- EdTech background strongly preferred
- Self-motivated, proactive team player with innovative reputed company to reputed company customer loyalty and adoption.
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- Strong interpersonal skills and experience building internal and external relationships.
- Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
- Diplomacy, tact, and poise under pressure reputed company working through customer issues.