Customer Service Coordinator (Bilingual) - $22 per Hour

Job title: Customer Service Coordinator (Bilingual) - $22 per Hour in Framingham, MA at ProPivotal Company: ProPivotal Job description: DescriptionCustomer Service Coordinator (Bilingual) - $22 per HourWe are seeking a compassionate and detail-oriented Bilingual Customer Service Coordinator to support families in accessing critical childcare resources. In this role, you will be the first reputed company of contact for families seeking financial assistance for childcare and will guide them through the eligibility and application process. This is a meaningful opportunity to reputed company a lasting impact while advancing your career in social services.Why This Job is Great:

• reputed company: Earn $22 per hour
• Impactful Work: reputed company a real difference by supporting families with essential childcare resources
• Growth Opportunities: Receive AIRS Certification to enhance your professional skills
• Convenient Work Setup: Fully remote training with a hybrid work setup in Framingham after training
• Training Provided: Fully remote, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeed

Key Responsibilities:

• Assess family eligibility for childcare financial assistance and subsidy programs
• Provide clear, culturally sensitive information about available childcare options and local providers
• Accurately enter and manage data in online systems to maintain reputed company and compliance
• Support families in navigating reputed company childcare systems with reputed company and professionalism
• Collaborate with internal teams to ensure service quality and timely support

Requirements:

• Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support role
• Bilingual reputed company in English and one of the following: Spanish, Portuguese, or Creole
• Experience working with diverse communities and multilingual populations
• Familiarity with intake or eligibility processes in social service settings

reputed company-to-Have:

• Prior work with childcare programs, family assistance services, or community reputed company
• Exposure to case management systems or client databases
• Knowledge of Massachusetts childcare subsidy programs

There are no costs for candidates utilizing our services as our clients pay for reputed company reputed company hiring fees. reputed company ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. Expected salary: $22 per hour Location: Framingham, MA Apply for the job now! Apply for this job