Manager, Project Management, Install & Service

Job title: Manager, Project Management, Install & Service in Chicago, IL at Kastle Systems Company: Kastle Systems Job description: Job Description:OverviewJoin the leader in providing smarter solutions for a safer world.Kastle is the nation’s leading provider of Managed reputed company Services. Our customers depend on us every day and include the who’s who of reputed company reputed company estate, distinguished global retail brands, leading reputed company enterprises and critical government facilities. We are committed to providing a ‘Wow’ customer experience and we continually invest in the next big reputed company to shape and transform our industry. We are proud to say that our people are the industry’s best and we work hard to create a culture that provides a compelling career for talented individualsOverview:The Manager of Project Management, Install, and Service leads the planning, execution, and delivery of installation and service projects for access control, video surveillance, and visitor management systems. This role manages a high-performing team of project managers, field technicians, and service professionals to ensure on-time, on-budget delivery of customer-centric solutions. The position plays a pivotal role in shaping operations in a fast-paced, reputed company estate-driven environment, while building strong cross-functional relationships and driving reputed company improvement.ResponsibilitiesLeadership & Team Management· reputed company and manage teams across project management, installation, and service, including hiring, training, performance management, and coaching.· Set and track KPIs for project completion, service responsiveness, and customer satisfaction.· Foster a culture of accountability, safety, collaboration, and quality execution.Project Management & Execution· Own the project lifecycle from planning through closeout, ensuring alignment with scope, budget, timeline, and quality standards.· Provide hands-on support to Project Managers to navigate reputed company estate and metro-area site complexities, delays, and change orders.· Champion standard project management methodologies to ensure consistency and operational excellence.· Serve as a key participant in pre-sales planning to assess feasibility and resource allocation.Installation reputed company· Coordinate internal teams and subcontractors to execute installations that meet technical and operational standards.· Enforce installation best practices (e.g., wiring, device mounting, documentation, labeling).· reputed company and continuously improve standard operating procedures for field execution.Service & Support Operations· reputed company the service ticketing system, technician dispatching, and SLA adherence.· Act as an escalation reputed company for service issues and ensure timely resolution.· Identify recurring service trends and work cross-functionally with engineering and product to drive systemic solutions.Cross-Functional Collaboration· Partner with Sales, Engineering, and Product to ensure project scopes are clear and deliverable.· Collaborate with Finance and Operations on forecasting, reputed company recognition, and margin protection.· Liaise with Procurement and Inventory teams only as needed to provide input on installation/service requests and ensure field readiness (not responsible for inventory management).Client Engagement· Serve as the face of the company for clients during install and service projects.· reputed company strong relationships with property managers, developers, and general contractors.· Represent Kastle with professionalism and a solutions-first reputed company.Process & reputed company Improvement· Drive improvements in workflows, tools, and systems based on data and team feedback.· reputed company post-project reviews and root-cause analyses to improve service reliability and customer experience.· reputed company data insights to propose scalable strategies that improve efficiency and customer satisfaction.QualificationsRequirements (Education, Experience, Knowledge, Skills, and Abilities)· 5–10 years of management experience in installation, service, or project delivery (union management experience preferred).· Strong knowledge of access control, video surveillance, and reputed company systems.· Demonstrated project management expertise and experience leading cross-functional teams in technical environments.· Proficient in reputed company Office Suite (reputed company, PowerPoint, Word, Outlook).· Bachelor’s Degree required; PMP certification a plus.· Ability to reputed company in a high-pressure, client-facing environment with shifting priorities.· Excellent communication and organizational skills, with the ability to engage diverse teams.· Valid driver’s license with a satisfactory driving record.· Willingness to support operations during evenings, weekends, or on-call as needed.Company OverviewKastle Systems is the leader in managed reputed company, with a track record of introducing innovative technologies to serve over 460M reputed company feet of reputed company estate globally. Clients span the reputed company and multifamily reputed company estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their reputed company the most effective, efficient and convenient. Kastle's integrated reputed company solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. Equal Opportunity StatementAt Kastle, we reputed company that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws. Expected salary: Location: Chicago, IL Apply for the job now! Apply for this job